Exam Details
Subject | management | |
Paper | paper 3 | |
Exam / Course | ugc net national eligibility test | |
Department | ||
Organization | university grants commission | |
Position | ||
Exam Date | June, 2014 | |
City, State | , |
Question Paper
1. In case a decrease in price of a commodity results in an increase in its demand on a negatively sloping demand curve, it is called
An increase in demand
An increase in quantity demanded
Law of demand
Any of the above
2. Production function is not based on the assumption of the
Substitutability of inputs
Complementarity of inputs
Marketability of products
Specificity of inputs
3. Match the items of the following two lists and indicate the correct code
List I List II
a. Trade channel discounts i. Oligopoly pricing
b. Tie-up sales ii. Locational price differentials
c. Price being non responsive to changes in demand costs iii. Differential pricing
d. Basing-point pricing iv. Product-line pricing
Codes
a b c d
iv ii iii i
iii iv i ii
ii i iv iii
i iii ii iv
4. Indicate the correct code matching the items in List I with those in List II as follows
List I List II
a. Competitive parity in advertising i. Variations in advertising
b. Promotional elasticity of product ii. Advertising scheduling
c. Optimal promotion mix iii. Advertising expenditure
d. Pulsing advertising iv. Marginal equivalence of advertising media outlay
Codes
a b c d
ii iii i iv
iii i iv ii
i iv ii iii
iv ii iii i
5. Macroeconomics basically concerns with which of following in an economy
Industry, Trade and Commerce
Agriculture, Industry Trade
Employment, Inflation Growth
Population, Income and Economic Planning
6. The competition commission of India has no rule in regulating which of the following
Restrictive Trade Agreements
Abuse of Market Power
Unfair Trade Practices
Mergers and Acquisitions
7. The ability to understand, communicate with, motivate and support other people, both individually and in groups, defines which of the following management skills
Hard Skills
Soft Skills
Conceptual Skills
Political Skills
8.
As managers receive a wide variety of information and serve as the nerve centres of internal and external information of the organization.
Leaders
Monitors
Distribution handlers
Resource allocators
9.
Which one is the correct combination
Theory of Bernara Conditioning
Operant B.F. Skinner Conditioning Theory
Stimulus Hoodman Response Theory
Theory of Marshall Associates
10.
Match the following
List I List II
a. Evaluative i. Attitudes statements or judgements concerning objects, people or events
b. The opinion or ii. Cognitive belief segment of Component an attitude
c. The emotional or iii. Affective feeling segment Component of an attitude
d. An intention to iv. Behavioural behave in a component certain way towards someone or something
Codes
a b c d
i ii iii iv
iv iii ii i
iv ii iii i
i iii ii iv
11.
As per Rorsach value survey, which of the following is not an instrumental value
Ambitious
Imagination
Wise
Capable
12. When we judge someone on the basis of our perception of the group to which he or she belongs, we are using the short cut, called
Selective Perceptive
Halo effect
Contrast effect
Stereotyping
13.
Performance f e). In this expression stands for
Efficiency
Effectiveness
Environment
Entrepreneurship
14. Selecting a representative sample of jobs, preparing job descriptions for them, comparing them on the basis of the information in the job descriptions and placing them in order of their perceived importance represents which of the following job evaluation methods
Job grading method
Job ranking method
Points rating method
Guide chart method
Match the following
List I List II
a. A pay plan in i. Elitest pay which most system employees are part of the same compensation system.
b. A pay plan in ii. Skill based which different pay compensation systems are established for employees or groups at different organizational levels.
c. A pay system in iii. Egalitarian which employees pay system are paid on the basis of the jobs they can do.
d. The perceived iv. Internal fairness of the pay equity structure within a firm.
Codes
a b c d
i ii iii iv
iii i ii iv
i iii ii iv
iii ii i iv
16.
of an employee is the process of evaluating the employee performance of the job in terms of the requirements of the job.
Merit rating
Job Evaluation
Job Analysis
Performance Appraisal
17.
HRM is regarded as old wine in a new bottle. This idea was formulated by
Armstrong
Guest
Storey
Peter Drucker
18.
The space for every worker employed on the factory under the Factories Act, 1948 should be at least
9.9 cubic metre
10.2 cubic metre
13.2 cubic metre
14.2 cubic metre
19.
Which of the following combinations is correct
The practice Job of replacing Hierarchy narrowly defined job descriptions with broader categories of related jobs
A firm's Pay Grades decision to pay above, below or at the market rate for its jobs
Groups of jobs Pay Policy that are paid within the same pay range
A job that is Key job similar or comparable in content across firms
20.
A technique for resolving conflict in which the parties agree to have a neutral third party hear the dispute and make a decision is called
Negotiation
Arbitration
Smoothing
Collective Bargaining
21.
Identify the major actor(s) of industrial relation, from the following
Employees
Unions
Government
All of the above
22.
The yield to maturity of a bond is the interest rate
that makes the total cash flows receivable from owning the bond equal to the price of the bond.
that makes the present value of cash flows receivable from owning the bond equal to the price of the bond.
that makes cash flows receivable from the bond till the first call equal to the face value of the bond.
none of the above
23.
Match the correct options for the following capital budgeting appraisal criteria
List I List II
a. The criterion i. Internal Rate based on the cash of Return flows of a limited period.
b. The criterion ii. Pay-back based on profit Method over life of the project.
c. The criterion that iii. Accounting considers cash Rate of flows over the life Return of project which considered the time value of money.
d. The criterion that iv. Net Present derives the Value outcomes in terms of the rate of return considering the cash flows over the life of project with the time value of money.
Codes
a b c d
i ii iii iv
ii iii iv i
iii iv i ii
iv iii ii i
24.
Match the following theories with reference to the capital structure theories
List I List II
a. Traditional i. Highly profitable Approach companies generally use little debt.
b. Trade-off ii. Optimal capital Theory structure exists
c. Packing-iii. Optimal debt- order theory equity ratio of profitable firm that has stable, tangible assets would be higher than the optimal debt-equity ratio of unprofitable firm.
Codes
a b c d
i ii iii
ii iii i
iii i ii
i iii ii
25.
Lintner Model shows that the current dividend depends
partly on current earnings and partly on the previous year's dividend.
partly on market rate of return and partly on the expected rate of return.
partly on current earnings and partly on the expected rate of return.
partly on previous year's dividend and partly on the market rate of return.
26.
"The difference between the forward rate and the spot rate is just enough to offset the difference between the interest rate in the two currencies." This concept is known as
Purchasing power parity
Fisher effect
Interest rate parity
International Fisher effect
27.
Match the following terms
List I List II
a. Forward i. An agreement contract between two parties to exchange one set of cash flows for another
b. Futures ii. A standardized contract contract
c. Swap iii. The seller of an instrument grants the buyer the right, but not the obligation, to buy or sell some asset at a pre-determined price during the specified period
d. Options iv. A tailor made contract
Codes
a b c d
i iii ii iv
ii iv iii i
iii i iv ii
iv ii i iii
28.
An analysis of percentage financial statement where all the Balance Sheet items are divided by the total assets and all the income statement items are divided by net sales or revenue is known as
Index Analysis
Trend Analysis
Ration Analysis
Common size Analysis
29.
A company collecting cash from customers within two days and paying to suppliers in 35 days, will have
Negative operating cycle
Negative cash cycle
Both and
None of or
30.
Match the following expressions
List I List II
a. Venture i. Emphasises on capital Corporate governance
b. Private ii. Issue of securities equity to a select group of persons not exceeding 49
c. Private iii. Emphasises on placement Management capability
Codes
a b c d
i ii iii
ii iii i
iii i ii
i iii ii
31.
The fundamental determinant of a person's wants and behaviour is
Perception
Personality
Culture
Social Group
32.
Consider the following statements
Exclusive dealing amounts to a restrictive agreement under the Competition Act, 2002.
The rate of growth in the service sector in India is highest among all the other sectors of economy.
Predatory pricing is not regulated under any law.
A company using sales force promotion and trade promotion is using "Pull" strategy.
Indicate the correct answer out of the following
While statements and are true, and are not.
While statements and are true, rest are not.
While statement is true, others are not.
All the statements are true
33. Personal influence is most important at the stage of the consumer adoption process.
Adoption
Awareness
Evaluation
Trial
34.
The price setting method most closely corresponding of the concept of product positioning is
Cost-plus pricing
Psychological pricing
Going-rate pricing
Perceived-value pricing
35.
Use of mail, telephone and other non-personal contact tools to communicate with, or solicit a response from, specific customers and prospects is called
Advertising
Direct Marketing
Sales Promotion
Public Relations
36.
marketing describes the employees skills in serving the clients.
External
Interactive
Internal
Relationship
37.
Match the two sets of concepts
List I List II
i. Evaluation of a. Perception Alternatives ii. Post-purchase
b. Cognitive behaviour Dissonance iii.Selective
c. Life style distortion iv. Psychographic
d. Expectancy- segmentation value model
Codes
a b c d
i ii iii iv
ii iii iv i
iii ii iv i
iv iii ii i
38.
Which of the following determinants of service quality is the most important
Empathy
Reliability
Responsiveness
Tangibility
39.
While developing customer loyalty programmes, database is often not helpful in
Identifying prospective customers
Deepening customer loyalty
Avoiding serious customer mistakes
Creating consumer associations
40.
The problem caused by a redundant constraint is that
the problem shall have no feasible solution.
the problem shall have a bounded solution.
the redundant constraint can never be satisfied.
none of the above.
41.
The upper control limit for an R-chart is
3d3 (d2 n
X+A2-R
42.
A company uses rivets at a rate of 15,000 kg per year, rivets costing 6 per kg. If the cost of placing an order is 60 and the carrying cost of the inventory is 30 percent per annum, the Economic Order Quality will be
1000 × route 2 kg
1000 kg
100 route10 kg
200 route 5 kg
43.
The arrival rate of customers at a service window of a cinema hall follows a probability distribution with a mean rate of 45 per hour. If the service rate of the clerk follows Poisson distribution, with a mean of 60 per hours, what is the probability of having no customer in the system
0.75
0.60
0.25
0.45
44.
From which of the following can retailers immediately determine, how many packets they should stock each day to maximize the profit
Expected profit from each stocking action
Expected loss from each stocking action.
Conditional-profit table
Codes
and
and
and
and
45.
In PERT, it is assumed that the activity times follow the beta distribution.
In CPM, two time and cost estimates are made for each activity, which are called the optimistic and pessimistic estimates.
Time is the only variable used in PERT.
While in PERT the emphasis is on event, in CPM the emphasis is on activity.
All of the above are true.
While and are false, and are true.
Only and are true.
All the above are false.
46.
If a 4 and b 2 for a particular estimating line with one independent variable, and the value of the independent variable is what will be the value of the dependent variable
0
8
10
47.
For estimating an equation to be a perfect estimator of the dependent variable, which of the following is true
The standard error of the estimate is zero.
All the data points are on the regression line.
The co-efficient of determination is
Codes
and only
and only
and only
and
48.
The ratio contains
Two estimates of the population variance
Two estimates of the population mean
One estimate of the population mean and one estimate of the population variance
Codes
and
and
only
only
49.
From the following statements, identify the correct answer Statement I The chi-square and distributions are always symmetrical distributions. Statement II If we have large enough sample sizes, the assumption that "the samples are drawn from a normal population" can be discarded with ANOVA testing.
Codes
Both the Statements I and II are correct.
Statement I is correct, but Statement II is wrong.
Statement II is correct, but Statement I is wrong.
Both the Statements I and II are wrong.
50.
Arrange the following steps involved in the information system development cycle in the ascending order
Installation of the system
Operations of the system
Definition and objectives of the system
Review and evaluation
Development of the system
Codes
51.
Match the items given in List I with the most suitable items in List II
List I List II
a. Wireless i. Ring networking
b. Network ii. In frared devices
c. Network iii. Network models Repeater
d. Network iv. TCP/IP Topology 4 layered protocol
Codes
a b c d
ii i iii iv
iv ii iii i
ii iii iv i
iii iv i ii
52.
Which one is not the item to be necessarily included in the report on Corporate Governance in the Annual Report of listed companies
Board of Directors
Audit Committee
Share holders' Committee
All of the above
53.
According to the BCG matrix, and given your knowledge of the technological environment, a business unit that manufactures typewriters would be an example of a
Cash cow
Dog
Question mark
Star
54.
Assertion Vertical integration is considered as a growth strategy because the firms operations are expanded beyond primary business.
Reasoning Vertical integration is the mixed empirical result to ascertain whether the strategy helps or hinders the performances.
Codes
Both and are correct, and is the right explanation of
Both and are correct, but is not the right explanation of
is correct, but is not correct.
is correct, but is not correct.
55.
In the context of strategic management, a stakeholder can be defined as
An individual or a group have financial interest in the organisation.
An external individual or a group that is able to impose constraints on the organisation.
An internal group or individual that is able to influence strategic direction of the organisation.
An individual or group with an interest in the organizations activities and who seeks to influence them.
56. What are the stages 3 and 4 of the active strategic process
Generate process, select strategy, implement strategy
Strategy selection, strategy implementation, strategy control
Deliberate strategy, emergent strategy, realized strategy
Appraisal of strength and weaknesses, choice of strategic direction, strategic implementation
57.
The first step in the development of a business mission is
a SWOT analysis
Goal formulation
Marketing Research
Strategy Formulation
58.
At which level in the company should market oriented strategic planning begin
Corporate level
Functional level
Marketing department level
Strategic business limit
59.
Which of the following technique stimulates people to greater creativity by meeting with others and participating in organised group experiences
Brain writing
Gordon method
Brain storming session
Big-dream approach
60.
Match the following
List I(Types of Qualities) List II (Features)
a. Physical i. Sharp memory
b. Ethical ii. Coordinator
c. Social iii. Personality
d. Mental iv. Character
Codes
a b c d
i iii iv
iv ii i
i iv iii
iv i ii
61.
Which of the following Bill was introduced in the Lok Sabha in 1985, with the objective to make a special provision to secure timely detection of sick and potentially sick companies and for setting up a board of experts for speedy determination of the preventive ameliorative and remedial measures
The Industrial Reconstruction Bank of India Bill
NABARD Bill
The Sick Industrial Companies (special provisions) Bill
None of the above
62.
Indicate the person who is considered as pioneer in the herbal beauty care in India and has achieved unprecedented international acclaim for her application of Ayurveda (the ancient Indian 'Science of Life' based on herbal remedies) in cosmetology and trichology
Sumati Morarji
Shahnaz Hussain
Yamutai Kirloskar
Neena Malhotra
63.
Which of the following items is not included in project cost estimation of a new business
Preference Dividend
Margin money for working capital
Anticipated initial losses
Pre-operative expenses
64.
Which of the following is the main function of State Financial Corporations
Provide short-term finance to large-sized industrial units
Provide long-term finance to small and medium sized industrial units.
Undertake variety of promotional activities, like preparation of feasibility reports, conducting industrial
potential surveys, etc.
Develop industrial estates for providing land to a building Entrepreneurs.
65.
Which one of them was not a Corporate Fraud
Satyam Case
Abdul Karim Telgi case
Saradha Chit Fund
Ketan Parikh
66.
The first social audit in India to evaluate role and success of company towards moral responsibility of employees conducted by
Birla Group (BALCO)
Wipro
Infosys
TISCO
67.
SEBI asked entire group "A" companies to submit a corporate governance report in addition to their annual reports from the date
April 2001
April 2000
January 13, 2006
April 2008
68. The practice of willingly hiding relevant information by being secretive and deceitful known as occur when organization punishes individual who is open and honest and rewards the one who has unethical behaviour.
'Window Dressing'
'Counter Norms'
'Stone-walling'
None of the above
69.
Corporate Governance Committee appointed on May 1999 was headed by
Aditya Birla
Kumar Mangalam Birla
Rajendar Sachar
J.S. Mehta
70.
The term 'Corporate Governance' comes closest to
Corporate Management
Corporate Administration
Corporate Planning
Corporate System
71.
The highest amount of FDI in India comes from
Japan
U.S.A.
Indonesia
Mauritius
72. Free trade means
Opening different sectors for the FDI in flow
greater competition which, in turn, enhances efficiency
Development of new industries
Incentives for Imports and Exports
Codes
All and
Both and
Only
Only
73.
Statement I 'Free trade' leads to specialisation and thereby to increased output.
Statement II Import restrictions are both long term and short term measures of balances of payment adjustments.
Codes
Statement I is true, but II is false.
Statement II is true, but I is false.
Both the statements I and II are false.
Both the statements I and II are true.
74.
In terms of the increasing competitions, among the MNCs, rank the followings in the ascending order
Mobile Technology
Business Intelligence
Cloud Computing
Social Media
and
and
and
and
75.
Statement I 'Trade creation' and 'Trade Diversion' both, have welfare implications.
Statement II Regional partners should be competitive, and not complementary, for the purpose of the most efficient use of economic resources within a Customs Union.
Codes
Statement I is true, but statement II is false.
Statement II is true, but statement I is false.
Both the statements I and II are true.
Both the statements I and II are false.
An increase in demand
An increase in quantity demanded
Law of demand
Any of the above
2. Production function is not based on the assumption of the
Substitutability of inputs
Complementarity of inputs
Marketability of products
Specificity of inputs
3. Match the items of the following two lists and indicate the correct code
List I List II
a. Trade channel discounts i. Oligopoly pricing
b. Tie-up sales ii. Locational price differentials
c. Price being non responsive to changes in demand costs iii. Differential pricing
d. Basing-point pricing iv. Product-line pricing
Codes
a b c d
iv ii iii i
iii iv i ii
ii i iv iii
i iii ii iv
4. Indicate the correct code matching the items in List I with those in List II as follows
List I List II
a. Competitive parity in advertising i. Variations in advertising
b. Promotional elasticity of product ii. Advertising scheduling
c. Optimal promotion mix iii. Advertising expenditure
d. Pulsing advertising iv. Marginal equivalence of advertising media outlay
Codes
a b c d
ii iii i iv
iii i iv ii
i iv ii iii
iv ii iii i
5. Macroeconomics basically concerns with which of following in an economy
Industry, Trade and Commerce
Agriculture, Industry Trade
Employment, Inflation Growth
Population, Income and Economic Planning
6. The competition commission of India has no rule in regulating which of the following
Restrictive Trade Agreements
Abuse of Market Power
Unfair Trade Practices
Mergers and Acquisitions
7. The ability to understand, communicate with, motivate and support other people, both individually and in groups, defines which of the following management skills
Hard Skills
Soft Skills
Conceptual Skills
Political Skills
8.
As managers receive a wide variety of information and serve as the nerve centres of internal and external information of the organization.
Leaders
Monitors
Distribution handlers
Resource allocators
9.
Which one is the correct combination
Theory of Bernara Conditioning
Operant B.F. Skinner Conditioning Theory
Stimulus Hoodman Response Theory
Theory of Marshall Associates
10.
Match the following
List I List II
a. Evaluative i. Attitudes statements or judgements concerning objects, people or events
b. The opinion or ii. Cognitive belief segment of Component an attitude
c. The emotional or iii. Affective feeling segment Component of an attitude
d. An intention to iv. Behavioural behave in a component certain way towards someone or something
Codes
a b c d
i ii iii iv
iv iii ii i
iv ii iii i
i iii ii iv
11.
As per Rorsach value survey, which of the following is not an instrumental value
Ambitious
Imagination
Wise
Capable
12. When we judge someone on the basis of our perception of the group to which he or she belongs, we are using the short cut, called
Selective Perceptive
Halo effect
Contrast effect
Stereotyping
13.
Performance f e). In this expression stands for
Efficiency
Effectiveness
Environment
Entrepreneurship
14. Selecting a representative sample of jobs, preparing job descriptions for them, comparing them on the basis of the information in the job descriptions and placing them in order of their perceived importance represents which of the following job evaluation methods
Job grading method
Job ranking method
Points rating method
Guide chart method
Match the following
List I List II
a. A pay plan in i. Elitest pay which most system employees are part of the same compensation system.
b. A pay plan in ii. Skill based which different pay compensation systems are established for employees or groups at different organizational levels.
c. A pay system in iii. Egalitarian which employees pay system are paid on the basis of the jobs they can do.
d. The perceived iv. Internal fairness of the pay equity structure within a firm.
Codes
a b c d
i ii iii iv
iii i ii iv
i iii ii iv
iii ii i iv
16.
of an employee is the process of evaluating the employee performance of the job in terms of the requirements of the job.
Merit rating
Job Evaluation
Job Analysis
Performance Appraisal
17.
HRM is regarded as old wine in a new bottle. This idea was formulated by
Armstrong
Guest
Storey
Peter Drucker
18.
The space for every worker employed on the factory under the Factories Act, 1948 should be at least
9.9 cubic metre
10.2 cubic metre
13.2 cubic metre
14.2 cubic metre
19.
Which of the following combinations is correct
The practice Job of replacing Hierarchy narrowly defined job descriptions with broader categories of related jobs
A firm's Pay Grades decision to pay above, below or at the market rate for its jobs
Groups of jobs Pay Policy that are paid within the same pay range
A job that is Key job similar or comparable in content across firms
20.
A technique for resolving conflict in which the parties agree to have a neutral third party hear the dispute and make a decision is called
Negotiation
Arbitration
Smoothing
Collective Bargaining
21.
Identify the major actor(s) of industrial relation, from the following
Employees
Unions
Government
All of the above
22.
The yield to maturity of a bond is the interest rate
that makes the total cash flows receivable from owning the bond equal to the price of the bond.
that makes the present value of cash flows receivable from owning the bond equal to the price of the bond.
that makes cash flows receivable from the bond till the first call equal to the face value of the bond.
none of the above
23.
Match the correct options for the following capital budgeting appraisal criteria
List I List II
a. The criterion i. Internal Rate based on the cash of Return flows of a limited period.
b. The criterion ii. Pay-back based on profit Method over life of the project.
c. The criterion that iii. Accounting considers cash Rate of flows over the life Return of project which considered the time value of money.
d. The criterion that iv. Net Present derives the Value outcomes in terms of the rate of return considering the cash flows over the life of project with the time value of money.
Codes
a b c d
i ii iii iv
ii iii iv i
iii iv i ii
iv iii ii i
24.
Match the following theories with reference to the capital structure theories
List I List II
a. Traditional i. Highly profitable Approach companies generally use little debt.
b. Trade-off ii. Optimal capital Theory structure exists
c. Packing-iii. Optimal debt- order theory equity ratio of profitable firm that has stable, tangible assets would be higher than the optimal debt-equity ratio of unprofitable firm.
Codes
a b c d
i ii iii
ii iii i
iii i ii
i iii ii
25.
Lintner Model shows that the current dividend depends
partly on current earnings and partly on the previous year's dividend.
partly on market rate of return and partly on the expected rate of return.
partly on current earnings and partly on the expected rate of return.
partly on previous year's dividend and partly on the market rate of return.
26.
"The difference between the forward rate and the spot rate is just enough to offset the difference between the interest rate in the two currencies." This concept is known as
Purchasing power parity
Fisher effect
Interest rate parity
International Fisher effect
27.
Match the following terms
List I List II
a. Forward i. An agreement contract between two parties to exchange one set of cash flows for another
b. Futures ii. A standardized contract contract
c. Swap iii. The seller of an instrument grants the buyer the right, but not the obligation, to buy or sell some asset at a pre-determined price during the specified period
d. Options iv. A tailor made contract
Codes
a b c d
i iii ii iv
ii iv iii i
iii i iv ii
iv ii i iii
28.
An analysis of percentage financial statement where all the Balance Sheet items are divided by the total assets and all the income statement items are divided by net sales or revenue is known as
Index Analysis
Trend Analysis
Ration Analysis
Common size Analysis
29.
A company collecting cash from customers within two days and paying to suppliers in 35 days, will have
Negative operating cycle
Negative cash cycle
Both and
None of or
30.
Match the following expressions
List I List II
a. Venture i. Emphasises on capital Corporate governance
b. Private ii. Issue of securities equity to a select group of persons not exceeding 49
c. Private iii. Emphasises on placement Management capability
Codes
a b c d
i ii iii
ii iii i
iii i ii
i iii ii
31.
The fundamental determinant of a person's wants and behaviour is
Perception
Personality
Culture
Social Group
32.
Consider the following statements
Exclusive dealing amounts to a restrictive agreement under the Competition Act, 2002.
The rate of growth in the service sector in India is highest among all the other sectors of economy.
Predatory pricing is not regulated under any law.
A company using sales force promotion and trade promotion is using "Pull" strategy.
Indicate the correct answer out of the following
While statements and are true, and are not.
While statements and are true, rest are not.
While statement is true, others are not.
All the statements are true
33. Personal influence is most important at the stage of the consumer adoption process.
Adoption
Awareness
Evaluation
Trial
34.
The price setting method most closely corresponding of the concept of product positioning is
Cost-plus pricing
Psychological pricing
Going-rate pricing
Perceived-value pricing
35.
Use of mail, telephone and other non-personal contact tools to communicate with, or solicit a response from, specific customers and prospects is called
Advertising
Direct Marketing
Sales Promotion
Public Relations
36.
marketing describes the employees skills in serving the clients.
External
Interactive
Internal
Relationship
37.
Match the two sets of concepts
List I List II
i. Evaluation of a. Perception Alternatives ii. Post-purchase
b. Cognitive behaviour Dissonance iii.Selective
c. Life style distortion iv. Psychographic
d. Expectancy- segmentation value model
Codes
a b c d
i ii iii iv
ii iii iv i
iii ii iv i
iv iii ii i
38.
Which of the following determinants of service quality is the most important
Empathy
Reliability
Responsiveness
Tangibility
39.
While developing customer loyalty programmes, database is often not helpful in
Identifying prospective customers
Deepening customer loyalty
Avoiding serious customer mistakes
Creating consumer associations
40.
The problem caused by a redundant constraint is that
the problem shall have no feasible solution.
the problem shall have a bounded solution.
the redundant constraint can never be satisfied.
none of the above.
41.
The upper control limit for an R-chart is
3d3 (d2 n
X+A2-R
42.
A company uses rivets at a rate of 15,000 kg per year, rivets costing 6 per kg. If the cost of placing an order is 60 and the carrying cost of the inventory is 30 percent per annum, the Economic Order Quality will be
1000 × route 2 kg
1000 kg
100 route10 kg
200 route 5 kg
43.
The arrival rate of customers at a service window of a cinema hall follows a probability distribution with a mean rate of 45 per hour. If the service rate of the clerk follows Poisson distribution, with a mean of 60 per hours, what is the probability of having no customer in the system
0.75
0.60
0.25
0.45
44.
From which of the following can retailers immediately determine, how many packets they should stock each day to maximize the profit
Expected profit from each stocking action
Expected loss from each stocking action.
Conditional-profit table
Codes
and
and
and
and
45.
In PERT, it is assumed that the activity times follow the beta distribution.
In CPM, two time and cost estimates are made for each activity, which are called the optimistic and pessimistic estimates.
Time is the only variable used in PERT.
While in PERT the emphasis is on event, in CPM the emphasis is on activity.
All of the above are true.
While and are false, and are true.
Only and are true.
All the above are false.
46.
If a 4 and b 2 for a particular estimating line with one independent variable, and the value of the independent variable is what will be the value of the dependent variable
0
8
10
47.
For estimating an equation to be a perfect estimator of the dependent variable, which of the following is true
The standard error of the estimate is zero.
All the data points are on the regression line.
The co-efficient of determination is
Codes
and only
and only
and only
and
48.
The ratio contains
Two estimates of the population variance
Two estimates of the population mean
One estimate of the population mean and one estimate of the population variance
Codes
and
and
only
only
49.
From the following statements, identify the correct answer Statement I The chi-square and distributions are always symmetrical distributions. Statement II If we have large enough sample sizes, the assumption that "the samples are drawn from a normal population" can be discarded with ANOVA testing.
Codes
Both the Statements I and II are correct.
Statement I is correct, but Statement II is wrong.
Statement II is correct, but Statement I is wrong.
Both the Statements I and II are wrong.
50.
Arrange the following steps involved in the information system development cycle in the ascending order
Installation of the system
Operations of the system
Definition and objectives of the system
Review and evaluation
Development of the system
Codes
51.
Match the items given in List I with the most suitable items in List II
List I List II
a. Wireless i. Ring networking
b. Network ii. In frared devices
c. Network iii. Network models Repeater
d. Network iv. TCP/IP Topology 4 layered protocol
Codes
a b c d
ii i iii iv
iv ii iii i
ii iii iv i
iii iv i ii
52.
Which one is not the item to be necessarily included in the report on Corporate Governance in the Annual Report of listed companies
Board of Directors
Audit Committee
Share holders' Committee
All of the above
53.
According to the BCG matrix, and given your knowledge of the technological environment, a business unit that manufactures typewriters would be an example of a
Cash cow
Dog
Question mark
Star
54.
Assertion Vertical integration is considered as a growth strategy because the firms operations are expanded beyond primary business.
Reasoning Vertical integration is the mixed empirical result to ascertain whether the strategy helps or hinders the performances.
Codes
Both and are correct, and is the right explanation of
Both and are correct, but is not the right explanation of
is correct, but is not correct.
is correct, but is not correct.
55.
In the context of strategic management, a stakeholder can be defined as
An individual or a group have financial interest in the organisation.
An external individual or a group that is able to impose constraints on the organisation.
An internal group or individual that is able to influence strategic direction of the organisation.
An individual or group with an interest in the organizations activities and who seeks to influence them.
56. What are the stages 3 and 4 of the active strategic process
Generate process, select strategy, implement strategy
Strategy selection, strategy implementation, strategy control
Deliberate strategy, emergent strategy, realized strategy
Appraisal of strength and weaknesses, choice of strategic direction, strategic implementation
57.
The first step in the development of a business mission is
a SWOT analysis
Goal formulation
Marketing Research
Strategy Formulation
58.
At which level in the company should market oriented strategic planning begin
Corporate level
Functional level
Marketing department level
Strategic business limit
59.
Which of the following technique stimulates people to greater creativity by meeting with others and participating in organised group experiences
Brain writing
Gordon method
Brain storming session
Big-dream approach
60.
Match the following
List I(Types of Qualities) List II (Features)
a. Physical i. Sharp memory
b. Ethical ii. Coordinator
c. Social iii. Personality
d. Mental iv. Character
Codes
a b c d
i iii iv
iv ii i
i iv iii
iv i ii
61.
Which of the following Bill was introduced in the Lok Sabha in 1985, with the objective to make a special provision to secure timely detection of sick and potentially sick companies and for setting up a board of experts for speedy determination of the preventive ameliorative and remedial measures
The Industrial Reconstruction Bank of India Bill
NABARD Bill
The Sick Industrial Companies (special provisions) Bill
None of the above
62.
Indicate the person who is considered as pioneer in the herbal beauty care in India and has achieved unprecedented international acclaim for her application of Ayurveda (the ancient Indian 'Science of Life' based on herbal remedies) in cosmetology and trichology
Sumati Morarji
Shahnaz Hussain
Yamutai Kirloskar
Neena Malhotra
63.
Which of the following items is not included in project cost estimation of a new business
Preference Dividend
Margin money for working capital
Anticipated initial losses
Pre-operative expenses
64.
Which of the following is the main function of State Financial Corporations
Provide short-term finance to large-sized industrial units
Provide long-term finance to small and medium sized industrial units.
Undertake variety of promotional activities, like preparation of feasibility reports, conducting industrial
potential surveys, etc.
Develop industrial estates for providing land to a building Entrepreneurs.
65.
Which one of them was not a Corporate Fraud
Satyam Case
Abdul Karim Telgi case
Saradha Chit Fund
Ketan Parikh
66.
The first social audit in India to evaluate role and success of company towards moral responsibility of employees conducted by
Birla Group (BALCO)
Wipro
Infosys
TISCO
67.
SEBI asked entire group "A" companies to submit a corporate governance report in addition to their annual reports from the date
April 2001
April 2000
January 13, 2006
April 2008
68. The practice of willingly hiding relevant information by being secretive and deceitful known as occur when organization punishes individual who is open and honest and rewards the one who has unethical behaviour.
'Window Dressing'
'Counter Norms'
'Stone-walling'
None of the above
69.
Corporate Governance Committee appointed on May 1999 was headed by
Aditya Birla
Kumar Mangalam Birla
Rajendar Sachar
J.S. Mehta
70.
The term 'Corporate Governance' comes closest to
Corporate Management
Corporate Administration
Corporate Planning
Corporate System
71.
The highest amount of FDI in India comes from
Japan
U.S.A.
Indonesia
Mauritius
72. Free trade means
Opening different sectors for the FDI in flow
greater competition which, in turn, enhances efficiency
Development of new industries
Incentives for Imports and Exports
Codes
All and
Both and
Only
Only
73.
Statement I 'Free trade' leads to specialisation and thereby to increased output.
Statement II Import restrictions are both long term and short term measures of balances of payment adjustments.
Codes
Statement I is true, but II is false.
Statement II is true, but I is false.
Both the statements I and II are false.
Both the statements I and II are true.
74.
In terms of the increasing competitions, among the MNCs, rank the followings in the ascending order
Mobile Technology
Business Intelligence
Cloud Computing
Social Media
and
and
and
and
75.
Statement I 'Trade creation' and 'Trade Diversion' both, have welfare implications.
Statement II Regional partners should be competitive, and not complementary, for the purpose of the most efficient use of economic resources within a Customs Union.
Codes
Statement I is true, but statement II is false.
Statement II is true, but statement I is false.
Both the statements I and II are true.
Both the statements I and II are false.
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