PAPER-III MANAGEMENT Signature and Name of Invigilator
1.
(Signature) OMR Sheet No. ............................................... (To be filled by the Candidate)

(Name)
Roll No.


2.
(Signature) (In figures as per admission card)



(Name) Roll (In words)
D 1 7 1 3

Time 2 1/2 hours] [Maximum Marks 150
Number of Pages in this Booklet 24 Number of Questions in this Booklet 75 Instructions for the Candidates

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1. Write your roll number in the space provided on the top of
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2. This paper consists of seventy five multiple-choice type of
3. ¯Ö¸üßõÖÖ ¯ÖÏÖ¸ü´³Ö ÆüÖê®Öê ¯ÖÏ¿®Ö-¯Öã×ßÖÛúÖ †Ö¯ÖÛúÖê ¤êü ¤üß •ÖÖµÖêÝÖß … ¯ÖÆü»Öê
questions.

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Æïü … ¤üÖêÂÖ¯ÖæÞÖÔ ¯Öã×ßÖÛúÖ ×•Ö®Ö´Öë ¯Öéšü/¯ÖÏ¿®Ö Ûú´Ö ÆüÖë µÖÖ ¤ãü²ÖÖ¸üÖ †Ö
Tally the number of pages and number of questions

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missing or duplicate or not in serial order or any


‡ÃÖÛêú ×»Ö‹ †Ö¯ÖÛúÖê ¯ÖÖÑ"Ö ×´Ö®Ö™ü פüµÖê •ÖÖµÖëÝÖê … ˆÃÖÛêú ²ÖÖ¤ü
other discrepancy should be got replaced immediately


ŸÖÖê †Ö¯ÖÛúß ¯ÖÏ¿®Ö-¯Öã×ßÖÛúÖ ¾ÖÖ¯ÖÃÖ »Öß •ÖÖµÖêÝÖß †Öî¸ü Æüß †Ö¯ÖÛúÖê
by a correct booklet from the invigilator within the


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period of 5 minutes. Afterwards, neither the Question
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given.

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After this verification is over, the OMR Sheet Number
ÝÖµÖê Æïü … †Ö¯ÖÛúÖê ÃÖÆüß ˆ¢Ö¸ü Ûêú ¾Öé¢Ö ÛúÖê ¯Öê®Ö ÃÖê ³Ö¸üÛú¸ü ÛúÖ»ÖÖ Ûú¸ü®ÖÖ Æîü
should be entered on this Test Booklet.

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4. Each item has four alternative responses marked


ˆ¤üÖÆü¸üÞÖ
and You have to darken the circle as indicated below on


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the correct response against each item.



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Example

Æüß †Ó×ÛúŸÖ Ûú¸ü®Öê Æïü … µÖפü †Ö¯Ö OMR ¯Ö¡ÖÛú ¯Ö¸ü פüµÖê ÝÖµÖê ¾Öé¢Ö Ûêú †»ÖÖ¾ÖÖ
where is the correct response.

×ÛúÃÖß †®µÖ ãÖÖ®Ö ¯Ö¸ü ˆ¢Ö¸ü ×"ÖÅ®ÖÖÓ×ÛúŸÖ Ûú¸üŸÖê ŸÖÖê ˆÃÖÛúÖ ´Ö滵ÖÖÓÛú®Ö
5. Your responses to the items are to be indicated in the OMR
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Sheet given inside the Booklet only. If you mark at any
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place other than in the circle in the OMR Sheet, it will not be
evaluated.

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6. Read instructions given inside carefully.
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±úÖê®Ö ®Ö´²Ö¸ü µÖÖ ÛúÖê‡Ô ³Öß ‹êÃÖÖ ×"ÖÅ®Ö ×•ÖÃÖÃÖê †Ö¯ÖÛúß ¯ÖÆü"ÖÖ®Ö ÆüÖê
8. If you write your Name, Roll Number, Phone Number or put
ÃÖÛêú, †Ó×ÛúŸÖ Ûú¸üŸÖê Æïü †£Ö¾ÖÖ †³Ö¦ü ³ÖÖÂÖÖ ÛúÖ ¯ÖϵÖÖêÝÖ Ûú¸üŸÖê µÖÖ ÛúÖê‡Ô
any mark on any part of the OMR Sheet, except for the space
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allotted for the relevant entries, which may disclose your
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identity, or use abusive language or employ any other unfair
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means such as change of response by scratching or using
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white fluid, you will render yourself liable to disqualification.
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OMR Sheet to the invigilators at the end of the examination
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compulsorily and must not carry it with you outside the
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Examination Hall. You are, however, allowed to carry duplicate


10. Ûêú¾Ö»Ö ®Öß»Öê/ÛúÖ»Öê ²ÖÖ»Ö ¯¾ÖÖ‡Õ™ü ¯Öê®Ö ÛúÖ Æüß ‡ÃŸÖê´ÖÖ»Ö Ûú¸ëü …
copy of OMR Sheet on conclusion of examination.

11. ×ÛúÃÖß ³Öß ¯ÖÏÛúÖ¸ü ÛúÖ ÃÖÓÝÖÞÖÛú (Ûîú»ÖÛãú»Öê™ü¸ü) µÖÖ »ÖÖÝÖ ™êü²Ö»Ö †Öפü ÛúÖ
10. Use only Blue/Black Ball point pen.
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12. ÝÖ»ÖŸÖ ˆ¢Ö¸üÖë Ûêú ×»Ö‹ ÛúÖê‡Ô ®ÖÛúÖ¸üÖŸ´ÖÛú †ÓÛú ®ÖÆüà Æïü …
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13. In case of any discrepancy in the English and Hindi versions,English version will be taken as final.
†Ó×ŸÖ´Ö ´ÖÖ®ÖÖ •ÖÖ‹ÝÖÖ …

D-17-13 1 P.T.O.

MANAGEMENT
Paper III

Note This paper contains seventy five objective type questions of two marks each.
All questions are compulsory.

1. Match the items of List I with those of List II and give the correct code from the following
List I List II
a.
Sales i. John Maximisation Williamson Model

b.
Managerial ii. R.M. Cyert and Discretion J.G. March Model

c.
Integrative iii. William J. Model Baumol

d.
Behavioural iv. Oliver Model Williamson


Codes
a b c d

ii iii iv i


iii iv i ii


i ii iii iv


iv i ii iii



2. Match the items of the following two lists and give the correct code for the
following
List I List II
a. Scale of i. Indifference
Preferences Curves
b. Inadequate ii. Ordinal
Explanation of Utility
Giffen Goods
c. Curves always iii. Demand
slope Curves
negatively
d. Inseparation of iv. Marshallian
Income and Utility
Substitution Analysis
effects
Codes
a b c d
ii i iii iv
i iii iv ii
ii iv i iii
iii ii iv i


3. Cost-plus pricing is not suitable for

Monopoly Pricing


Product Tailoring


Refusal Pricing


Monopsony Pricing


4.
Indicate the correct code matching the items of List I with those in List II as follows

5.
In a mixed economy, the central problems are solved through which of following


Price mechanism


Regulated market mechanism


Market mechanism and economic planning


Economic planning and control




List I List II
a. Resorting i. Cost reduction
to New through output
Technology expansion
b. Excess ii. Constant cost
Capacity of despite output
the Plant expansion
c. Employees' iii. Internal
Training Economies
Centres
d. Reserve iv. External
Capacity of Economies
the Plant
Codes
a b c d
i iii ii iv
iii i iv ii
iv ii i iii
ii iv iii i

¯ÖϲÖÓ¬Ö®Ö ¯ÖÏ¿®Ö¯Ö¡Ö III
ÃÖæ"Ö®ÖÖ ‡ÃÖ ¯ÖÏ¿®Ö¯Ö¡Ö ´Öë ¯Ö"ÖÆü¢Ö¸ü ²ÖÆãü-×¾ÖÛú»¯ÖßµÖ ¯ÖÏ¿®Ö Æïü … ¯ÖÏŸµÖêÛú ¯ÖÏ¿®Ö Ûêú ¤üÖê †ÓÛú Æïü … ÃÖ³Öß ¯ÖÏ¿®Ö †×®Ö¾ÖÖµÖÔ Æïü …
3. ´Öæ»µÖ®Ö ˆ¯ÖµÖãŒŸÖ ®ÖÆüà ÆüÖêŸÖÖ Æîü ´Ö¤üÖë ÛúÖê ÃÖã´Öê×»ÖŸÖ Ûúßו֋ ‹¾ÖÓ ÃÖÆüß ÛúÖê›ü ¤üßו֋
1. ×®Ö´®Ö×»Ö×ÜÖŸÖ ÃÖæ"Öß I ‹¾ÖÓ ÃÖæ"Öß II ´Öë ¤üß ÝÖµÖß ‹ÛúÖ׬ÖÛúÖ¸üß ´Öæ»µÖ®Ö Ûêú ×»Ö‹
ÃÖæ"Öß I ÃÖæ"Öß II

ˆŸ¯ÖÖ¤ü †®ÖãÛæú»Ö®Ö (™êü»ÖظüÝÖ) ´Öæ»µÖ®Ö Ûêú ×»Ö‹
a. ×¾ÖÛÎúµÖ i. •ÖÖê®Ö ×¾Ö×»ÖµÖ´ÖÃÖ®Ö †Ã¾ÖßÛúÖ¸ü ßָü Ûêú ´Öæ»µÖ®Ö Ûêú ×»Ö‹

†×¬ÖÛúŸÖ´ÖßÛú¸üÞÖ ´ÖÖò›ü»Ö

ÛÎúµÖ-‹ÛúÖ׬ÖÛúÖ¸ü ´Öæ»µÖ®Ö Ûêú ×»Ö‹
b. ¯Öϲ֮¬ÖÛúßµÖ ii. †Ö¸ü.‹´Ö. ×ÃÖµÖ™Ôü ‹¾ÖÓ ×¾Ö¾ÖêÛúÖ¬Öß®Ö •Öê.•Öß. ´ÖÖ"ÖÔ

4. ×®Ö´®Ö×»Ö×ÜÖŸÖ ÃÖæ"Öß I ‹¾ÖÓ ÃÖæ"Öß II Ûúß ´Ö¤üÖë
´ÖÖò›ü»Ö ÛúÖê ÃÖã´Öê×»ÖŸÖ Ûú¸üŸÖê Æãü‹ ÃÖÆüß ÛúÖê›ü ‡Ó×ÝÖŸÖ Ûúßו֋

c. ‹ÛúÖŸ´ÖÛú¯Ö¸üÛú iii. ×¾Ö×»ÖµÖ´Ö •Öê.




ÃÖæ"Öß I ÃÖæ"Öß II
´ÖÖò›ü»Ö ²ÖÖò´ÖÖê»Ö
a. ®ÖµÖß ŸÖÛú®ÖßÛú i. ˆŸ¯ÖÖ¤ü®Ö ×¾ÖßÖÖ¸ü ÃÖê
d. ¾µÖÖ¾ÖÆüÖ׸üÛú iv. †Öê×»Ö¾Ö¸ü ÛúÖê †¯Ö®ÖÖ®ÖÖ »ÖÖÝÖŸÖ ÛúÖ 'Ö™ü®ÖÖ´ÖÖò›ü»Ö ×¾Ö×»ÖµÖ´ÖÃÖ®Ö

b. ÃÖÓµÖÓ¡Ö Ûúß ii. ˆŸ¯ÖÖ¤ü®Ö ×¾ÖßÖÖ¸ü Ûêú


󜅐ݟ
†×¬ÖõÖ´ÖŸÖÖ ÆüÖêŸÖê Æãü‹ »ÖÖÝÖŸÖ Ûúß
a b c d
×ãָüŸÖÖ
ii iii iv i
c. Ûú´ÖÔ"ÖÖ׸üµÖÖë Ûêú iii. †Ö®ŸÖ׸üÛú
iii iv i ii
¯ÖÏ׿ÖõÖÞÖ Ûêú®¦ü ×´ÖŸÖ¾µÖ×µÖŸÖÖ‹Ñ

i ii iii iv


iv i ii iii


d. ÃÖÓµÖÓ¡Ö Ûúß iv. ²ÖÖÊ ×´ÖŸÖ¾µÖ×µÖŸÖÖ‹Ñ ÃÖÓ¸ü×õÖŸÖ õÖ´ÖŸÖÖ

2. ×®Ö´®Ö×»Ö×ÜÖŸÖ ¤üÖê ÃÖæ×"ÖµÖÖë Ûúß ´Ö¤üÖë ÛúÖê ÃÖã´Öê×»ÖŸÖ

󜅐ݟ
Ûúßו֋ ‹¾ÖÓ ÃÖÆüß ÛúÖê›ü ¤üßו֋

a. b. ÃÖæ"Öß I †×¬Ö´ÖÖ®Ö ´ÖÖ¯ÖÛú ×ÝÖ×±ú®Ö ¾ÖßÖã†Öë Ûúß ÃÖæ"Öß II i. ŸÖ™üã֟ÖÖ ¾ÖÛÎú ii. ÛÎú´Ö¾ÖÖ"ÖÛú a i iii b iii i c ii iv d iv ii
c. †¯ÖµÖÖÔ¯ŸÖ ¾µÖÖܵÖÖ ¾ÖÛÎú ÃÖ¤îü¾Ö ŠúÞÖÖŸ´ÖÛú ˆ¯ÖµÖÖê×ÝÖŸÖÖ iii. ´ÖÖÑÝÖ ¾ÖÛÎú iv ii ii iv i iii iii i
œüÖ»Ö ¾ÖÖ»Öß ÆüÖêŸÖß Æîü …
d. †ÖµÖ ‹¾ÖÓ Ã£ÖÖ®ÖÖ¯Ö®®Ö ¯ÖϳÖÖ¾ÖÖë ÛúÖ †¯Öé£ÖÛúßÛú¸üÞÖ iv. ´ÖÖ¿ÖÔ»Ö ÛúÖ ˆ¯ÖµÖÖê×ÝÖŸÖÖ ×¾Ö¿»ÖêÂÖÞÖ 5. ‹Ûú ×´Ö×ÁÖŸÖ †£ÖÔ¾µÖ¾ÖãÖÖ Ûêú®¦üßµÖ ÃÖ´ÖõÖÖ†Öë ÛúÖ ÃÖ´ÖÖ¬ÖÖ®Ö ×®Ö´®Ö×»Ö×ÜÖŸÖ ´Öë ÃÖê ×ÛúÃÖÛêú ´ÖÖ¬µÖ´Ö ÃÖê ÆüÖêŸÖÖ Æîü
ÛúÖê›ü a ii i ii b i iii iv c iii iv i d iv ii iii ´Öæ»µÖ ¸ü"Ö®ÖÖ-ŸÖÓ¡Ö ÃÖê ×¾Ö×®ÖµÖ×´ÖŸÖ ×¾Ö¯ÖÞÖß ¸ü"Ö®ÖÖ-ŸÖÓ¡Ö ÃÖê ×¾Ö¯ÖÞÖß ¸ü"Ö®ÖÖ-ŸÖÓ¡Ö ‹¾ÖÓ †ÖÙ£ÖÛú ×®ÖµÖÖê•Ö®Ö ÃÖê
iii ii iv i †ÖÙ£ÖÛú ×®ÖµÖÖê•Ö®Ö ‹¾ÖÓ ×®ÖµÖÓ¡ÖÞÖ ÃÖê

6. Indicate the correct code matching the items in List I with those in List II as follows
List I List II
a.
Excess of i. Stability ofaggregate National investment over Income aggregate savings,at full employment level

b.
Equality ofii. Recession-aggregate income ary gapand savings

c.
Comparatively iii. Multiplier greater decrease in effect income following a decrease in investment

d.
Aggregate iv. Inflationary expenditure being gapless than national income at full employment level



Codes
a b c d

ii iv i iii


iv i iii ii


iii ii iv i


i iii ii iv



7. The study of gestures and body postures for their impact on communication is known as

Kinesics


Proximics


Semantics


Informal channels



8. Which of the following deals with"what, why, when and how" tasks tobe performed

Job Analysis


Job Description


Job Specification


Job Enrichment



9. According to Henry Mintberg, managers perform three roles. Indicate the one role which is not among them.

Decisional


Informational


Interpersonal


Supervisory



10. The Ringlemann effect describes

the tendency of groups to make risky decisions


social loafing


social facilitation


the satisfaction of members' social needs



11. The term "workforce diversity" refers to differences in race, age, gender, ethnicity, and among people at work.

social status


personal wealth


able-bodiedness


political preference



12. Match the following and indicate the correct code
List I List II
a.
A form of learning i. Stimulus through association that involves the manipulation of stimuli to influence behaviour

b.
The process of ii. Reinforce-controlling ment behaviour by manipulating its consequences

c.
Something that iii. Operant


incites action condition­ing
d. The administration iv. Classical of a consequence as condition-a result of ing behaviour
Codes
a b c d

i ii iii iv


iv iii ii i


iii iv i ii


iv iii i ii



6. ×®Ö´®Ö×»Ö×ÜÖŸÖ ÃÖæ"Öß I ‹¾ÖÓ ÃÖæ"Öß II Ûúß ´Ö¤üÖë ÛúÖê ÃÖã´Öê×»ÖŸÖ Ûú¸üŸÖê Æãü‹ ÃÖÆüß ÛúÖê›ü ‡Ó×ÝÖŸÖ Ûúßו֋


ÃÖæ"Öß I ÃÖæ"Öß II
a.
¯ÖæÞÖÔ ¸üÖê•ÖÝÖÖ¸ü ßָü ¯Ö¸ü i. ¸üÖ™ÒüßµÖ †ÖµÖ ÃÖ´ÖÝÖÏ ²Ö"ÖŸÖ ¯Ö¸ü ÃÖ´ÖÝÖÏ Ûúß ×ãָüŸÖÖ ×¾Ö×®ÖµÖÖêÝÖ ÛúÖ †Ö׬֌µÖ

b.
ÃÖ´ÖÝÖÏ †ÖµÖ ‹¾ÖÓ ²Ö"ÖŸÖ ii. †¾ÖñúßןÖÛúÖ¸üÛ Ûúß ÃÖ´ÖÖ®ÖŸÖÖ ú†®ŸÖ¸üÖ»Ö

c.
×¾Ö×®ÖµÖÖêÝÖ ´Öë 'Ö™üÖê¢Ö¸üß iii. ÝÖãÞÖÛú ¯ÖϳÖÖ¾Ö Ûêú ²ÖÖ¤ü †ÖµÖ ´Öë ÆüÖê®Öê ¾ÖÖ»Öß ÃÖÖ¯ÖêõÖ †×¬ÖÛú Ûú´Öß

d.
¯ÖæÞÖÔ ¸üÖê•ÖÝÖÖ¸ü ßָü ¯Ö¸ü iv. ´Öã¦üÖñúßןÖÛúÖ¸üÛú ÃÖ´ÖÝÖÏ ¾µÖµÖ Ûêú ¸üÖ™ÒüßµÖ †®ŸÖ¸üÖ»Ö


†ÖµÖ ÃÖê Ûú´Ö ÆüÖê®Öê ¯Ö¸ü

󜅐ݟ
a b c d

ii iv i iii


iv i iii ii


iii ii iv i


i iii ii iv



7. ÃÖ´¯ÖÏêÂÖÞÖ ¯Ö¸ü ÆüÖ¾Ö-³ÖÖ¾Ö ‹¾ÖÓ ¿ÖÖ¸üß׸üÛú ´Öã¦üÖ/³ÖÓ×ÝÖ´ÖÖ Ûêú ¯ÖϳÖÖ¾Ö Ûêú †¬µÖµÖ®Ö ÛúÖê ÛúÆüŸÖê Æïü

ÛúÖ‡®Öê×ÃÖŒÃÖ (†ÓÝÖ×¾ÖõÖê¯Ö


¯ÖÏÖêŒÃÖê×´ÖŒÃÖ (ÃÖÖ´Ö߯µÖ ×¾ÖªÖ)


ÃÖß´Öë×™üŒÃÖ (¿Ö²¤üÖ£ÖÔ


‡Ó±úÖò´ÖÔ»Ö "Öî®Öê»ÃÖ (†®ÖÖî¯Ö"ÖÖ׸üÛú ´ÖÖ¬µÖ´Ö)



8. ÛúÖµÖÔ Ûêú ÃÖÓ¤ü³ÖÔ ´Öë "ŒµÖÖ, ŒµÖÖë, Ûú²Ö ŸÖ£ÖÖ ÛîúÃÖê ×ÛúµÖÖ Æî ÃÖê ×®Ö´®Ö×»Ö×ÜÖŸÖ ´Öë ÃÖê ÛúÖî®Ö ÃÖÖ ÃÖÓ²Ö¨ü Æîü

ÛúÖµÖÔ ×¾Ö¿»ÖêÂÖÞÖ


ÛúÖµÖÔ ×¾Ö¾Ö¸üÞÖ


ÛúÖµÖÔ ×¾Ö×®ÖÙ¤ü™üßÛú¸üÞÖ


ÛúÖµÖÔ ÃÖ´ÖéרüÛú¸üÞÖ



9. Æêü®Ö¸üß Ø´Ö™ü²ÖÝÖÔ Ûêú †®ÖãÃÖÖ¸ü, ¯ÖϲÖÓ¬ÖÛúÝÖÞÖ ŸÖß®Ö ¯ÖÏÛúÖ¸ü Ûúß ³Öæ×´ÖÛúÖ‹Ñ ×®Ö³ÖÖŸÖê Æïü … ×®Ö´®Ö×»Ö×ÜÖŸÖ ´Öë ÃÖê ÛúÖî®Ö ÃÖß ³Öæ×´ÖÛúÖ ŸÖß®Ö ³Öæ×´ÖÛúÖ†Öë ´Öë ÃÖê ‹Ûú ®ÖÆüà Æîü

×®ÖÞÖÔµÖ¯Ö¸üÛú


ÃÖæ"Ö®ÖÖ¯Ö¸üÛú


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10. 'ظüÝÖ»Ö´Öî®Ö ‡±êúŒ™ü' ×®Ö´®Ö×»Ö×ÜÖŸÖ ´Öë ÃÖê ×ÛúÃÖÛúÖ ¾ÖÞÖÔ®Ö Ûú¸üŸÖÖ Æîü

•ÖÖê×ÜÖ´Ö¯ÖæÞÖÔ ×®ÖÞÖÔµÖ »Öê®Öê Ûúß ÃÖ´ÖæÆüÖë Ûúß ¯ÖϾÖé×¢Ö


ÃÖÖ´ÖÖוÖÛú þÖî¸ü"ÖÖ׸üŸÖÖ (ÃÖÖê¿Ö»Ö »ÖÖêرúÝÖ)


ÃÖÖ´ÖÖוÖÛú ÃÖãÛú¸üßÛú¸üÞÖ


ÃÖ¤üõÖÖë Ûúß ÃÖÖ´ÖÖוÖÛú †Ö¾Ö¿µÖÛúŸÖÖ†Öë Ûúß ŸÖã×™ü


11. ¯Ö¤ü 'ÛúÖµÖÔ-²Ö»Ö ¾Öî×¾Ö¬µÖ' ('¾ÖÛÔú-±úÖêÃÖÔ ›üÖ‡¾ÖÙÃÖ™üß'), ÛúÖ´Ö Ûú¸ü®Öê ¾ÖÖ»ÖÖë Ûêú ²Öß"Ö
†ÖµÖã, Ø»ÖÝÖ, ¯ÖÏ•ÖÖ×ŸÖ ŸÖ£ÖÖ ´Öë †ÓŸÖ¸ü ÛúÖê ÃÖÓ¤üÙ³ÖŸÖ Ûú¸üŸÖÖ Æîü …

ÃÖÖ´ÖÖוÖÛú ×ãÖןÖ


¾µÖ׌ŸÖÝÖŸÖ ÃÖ´¯Ö×¢Ö


¿ÖÖ¸üß׸üÛú õÖ´ÖŸÖÖ


¸üÖ•Ö®ÖßןÖÛú ¯ÖÏÖ£Ö×´ÖÛúŸÖÖ


12. ×®Ö´®Ö×»Ö×ÜÖŸÖ ÛúÖê ÃÖã´Öê×»ÖŸÖ Ûúßו֋ ‹¾ÖÓ ÃÖÆüß ÛúÖê›ü ÛúÖê ‡Ó×ÝÖŸÖ Ûúßו֋
ÃÖæ"Öß I ÃÖæ"Öß II

a.
ÃÖÖÆü"ÖµÖÔ Ûêú ´ÖÖ¬µÖ´Ö ÃÖê i. ˆ¤Ëü¤ü֮߯Ö

†×¬ÖÝÖ´Ö ÛúÖ ‹Ûú ¯ÖÏÛúÖ¸ü וÖÃÖ´Öë ¾µÖ¾ÖÆüÖ¸ü ÛúÖê ¯ÖϳÖÖ×¾ÖŸÖ Ûú¸ü®Öê Ûêú ×»Ö‹ ˆ¤Ëü¤üß¯Ö®Ö ´Öë Æêü¸ü-±êú¸ü Ûú¸ü®ÖÖ ×®Ö×ÆüŸÖ Æîü …


b.
¯Ö׸üÞÖÖ´Ö ´Öë Æêü¸ü-±êú¸ü Ûú¸üÛêú ii. ¯Öã®Ö²ÖÔ»Ö®Ö ¾µÖ¾ÖÆüÖ¸ü Ûêú ×®ÖµÖÓ¡ÖÞÖ Ûúß ¯ÖÏ×ÛÎúµÖÖ …

c.
×ÛÎúµÖÖ ÛúÖê ˆÛúÃÖÖ®Öê ¾ÖÖ»ÖÖ iii. ÃÖ×ÛÎúµÖÛú¢ÖÖÔ ÛúÖê‡Ô ŸÖ¢¾Ö … †®ÖãÛæú»Ö®Ö

d.
¾µÖ¾ÖÆüÖ¸ü Ûêú ±ú»Öþֺþ¯Ö iv. ¿ÖÖáÖßµÖ ‹Ûú ¯Ö׸üÞÖÖ´Ö ÛúÖ ¯ÖÏ¿ÖÖÃÖ®Ö … †®ÖãÛæú»Ö®Ö



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a b c d

i ii iii iv


iv iii ii i


iii iv i ii


iv iii i ii



13. Which of the following techniques permits the complainant to remain anonymous

The exit interview


The gripe-box system


The opinion survey


None of the above



14. Which of the following Acts has a direct relevance for grievance handling practices

The Industrial Employment (Standing Order) Act, 1946


The Industrial Disputes Act, 1947


The Factories Act, 1948


All of the above



15. That the authority rests solely with the management with no right to anyone to challenge is the basis of the

Pluralist Approach


Systems Approach


Unitary Approach


Social Action Approach



16. Which of the following is not a welfare provision under the Factories Act, 1948

Canteen


Crèches


First Aid


Drinking water



17. A person who has ultimate control over the affairs of the factory under the Factories Act, 1948 is called

Occupier


Manager


Chairman


Managing Director



18. In which of the following methods grievances are ascertained at the time of employees quitting the organisation

The exit interview method


The gripe-box system


The open-door policy


Opinion surveys



19. Redressal of employees' grievances covers

positive attitude towards employees' grievances and readiness to help


expediting machinery for resolving employees' grievances


equitable salary system for all


both and



20. Which of the following are most closely interconnected

Leadership and organisation structure


Leadership and motivation


Leadership and planning


Leadership and performance appraisal



21. is defined as disputes between parties submitted and decided by a neutral third party.

Collective Bargaining


Affirmation Action


Arbitration


Negotiation



13. ×®Ö´®Ö×»Ö×ÜÖŸÖ ´Öë ÃÖê ÛúÖî®Ö ÃÖß ŸÖÛú®ÖßÛú ׿ÖÛúÖµÖŸÖÛú¢ÖÖÔ ÛúÖê †-ÖÖŸÖ ¸üÆü®Öê Ûúß †®Öã´Ö×ŸÖ ¤êüŸÖß Æîü

×®ÖÛúÖÃÖ ÃÖÖõÖÖŸÛúÖ¸ü


ÝÖÏÖ‡¯Ö-²ÖÖòŒÃÖ (ÝÖ㯟ִ֟Ö-¯Öê×™üÛúÖ) ¯ÖÏÞÖÖ»Öß


´ÖŸÖ ÃÖ¾ÖìõÖÞÖ


ˆ¯ÖµÖãÔŒŸÖ ´Öë ÃÖê ÛúÖê‡Ô ®ÖÆüà



14. ×®Ö´®Ö×»Ö×ÜÖŸÖ ´Öë ÃÖê ÛúÖî®Ö ÃÖÖ †×¬Ö×®ÖµÖ´Ö ×¿ÖÛúÖµÖŸÖ ÃÖ´ÖÖ¬ÖÖ®Ö ¯Ö׸ü¯ÖÖ×™üµÖÖë Ûêú ×»Ö‹ ÃÖ߬Öê ¯ÖÏÖÃÖÓ×ÝÖÛú Æîü

†ÖîªÖê×ÝÖÛú ¸üÖê•ÖÝÖÖ¸ü (ãÖÖµÖß †Ö¤êü¿Ö)

†×¬Ö×®ÖµÖ´Ö, 1946


†ÖîªÖê×ÝÖÛú ×¾Ö¾ÖÖ¤ü †×¬Ö×®ÖµÖ´Ö, 1947


ÛúÖ¸üÜÖÖ®ÖÖ †×¬Ö×®ÖµÖ´Ö, 1948


ˆ¯ÖµÖãÔŒŸÖ ÃÖ³Öß



15. µÖÆü ×Ûú ÃÖ¢ÖÖ †×¬ÖÛúÖ¸ü) ´ÖÖ¡Ö Ûêú ¯ÖÖÃÖ ¸üÆüŸÖß Æîü †Öî¸ü ˆÃÖê "Öã®ÖÖîŸÖß ¤êü®Öê ÛúÖ †×¬ÖÛúÖ¸ü ×ÛúÃÖß ÛúÖê ®ÖÆüà Æîü, ×ÛúÃÖÛúÖ †Ö¬ÖÖ¸ü Æîü

²ÖÆãü»Ö¾ÖÖ¤üß ˆ¯ÖÖÝÖ´Ö


¯ÖÏÞÖÖ»Öß ˆ¯ÖÖÝÖ´Ö


‹ÛúÖŸ´ÖÛú ˆ¯ÖÖÝÖ´Ö


ÃÖÖ´ÖÖוÖÛú ×ÛÎúµÖÖ ˆ¯ÖÖÝÖ´Ö



16. ÛúÖ¸üÜÖÖ®ÖÖ †×¬Ö×®ÖµÖ´Ö, 1948 Ûêú †®ŸÖÝÖÔŸÖ ÛúÖî®Ö ÃÖÖ Ûú»µÖÖÞÖ ÛúÖ ¯ÖÏÖ¾Ö¬ÖÖ®Ö ®ÖÆüà Æîü

†»¯ÖÖÆüÖ¸ü ÝÖéÆü


׿ֿÖã¯ÖÖ»Ö®Ö ÝÖéÆü


¯ÖÏÖ£Ö×´ÖÛú ×"Ö×ÛúŸÃÖÖ


¯ÖêµÖ •Ö»Ö



17. ÛúÖ¸üÜÖÖ®ÖÖ †×¬Ö×®ÖµÖ´Ö, 1948 Ûêú †®ŸÖÝÖÔŸÖ ¾ÖÆü ¾µÖ׌ŸÖ וÖÃÖÛêú ¯ÖÖÃÖ ÛúÖ¸üÜÖÖ®Öê Ûêú ×ÛÎúµÖÖÛú»ÖÖ¯ÖÖë ÛúÖ †×®ŸÖ´Ö ×®ÖµÖ®¡ÖÞÖ ¸üÆüŸÖÖ Æîü, ÛúÆü»ÖÖŸÖÖ Æîü

†×¬Ö¯Ö×ŸÖ (†ŒµÖæ¯ÖÖµÖ¸ü)


¯Öϲ֮¬ÖÛú


†¬µÖõÖ


¯Öϲ֮¬Ö-×®Ö¤ìü¿ÖÛú



18. ×®Ö´®Ö×»Ö×ÜÖŸÖ ´Öë ÃÖê ×ÛúÃÖ ¯Ö¨ü×ŸÖ Ûú´ÖÔ"ÖÖ¸üß «üÖ¸üÖ ÃÖÓÝÖšü®Ö ÛúÖê "ûÖê›Ìü®Öê Ûêú ÃÖ´ÖµÖ ¯Ö¸ü ׿ÖÛúÖµÖŸÖÖë ÛúÖ ¯ÖŸÖÖ »ÖÝÖÖµÖÖ •ÖÖŸÖÖ Æîü

×®ÖÛúÖÃÖ ÃÖÖõÖÖŸÛúÖ¸ü ¯Ö¨üןÖ


ÝÖ㯟ִ֟Ö-¯Öê×™üÛúÖ (ÝÖÏÖ‡¯Ö-²ÖÖòŒÃÖ) ¯ÖÏÞÖÖ»Öß


ÜÖã»ÖÖ-«üÖ¸ü ®ÖßןÖ


´ÖŸÖ ÃÖ¾ÖìõÖÞÖ



19. Ûú´ÖÔ"ÖÖ¸üß Ûúß ×¿ÖÛúÖµÖŸÖÖë ÛúÖ ×®Ö²Ö™üÖ¸üÖ ÃÖ´ÖÖ×¾Ö™ü Ûú¸üŸÖÖ Æîü

Ûú´ÖÔ"ÖÖ¸üß Ûúß ×¿ÖÛúÖµÖŸÖÖë Ûêú ¯ÖÏ×ŸÖ ÃÖÛúÖ¸üÖŸ´ÖÛú ¸ü¾ÖîµÖÖ †Öî¸ü ÃÖÆüÖµÖŸÖÖ Ûú¸ü®Öê Ûúß ŸÖŸ¯Ö¸üŸÖÖ


Ûú´ÖÔ"ÖÖ¸üß Ûúß ×¿ÖÛúÖµÖŸÖÖë Ûêú ÃÖ´ÖÖ¬ÖÖ®Ö Ûêú ×»ÖµÖê ÛúÖµÖÔÃÖÖ¬ÖÛú ŸÖ®¡Ö


ÃÖ³Öß Ûêú ×»ÖµÖê ÃÖ´ÖŸÖã»µÖ ¾ÖêŸÖ®Ö ¯ÖÏÞÖÖ»Öß


†Öî¸ü ¤üÖê®ÖÖë



20. ×®Ö´®Ö×»Ö×ÜÖŸÖ ´Öë ÃÖê ÛúÖî®Ö ×®ÖÛú™üŸÖ´Ö ¯Ö¸üïָü ÃÖÓ²ÖÓ×¬ÖŸÖ Æîü

®ÖêŸÖéŸ¾Ö ŸÖ£ÖÖ ÃÖÓÝÖšü®ÖÖŸ´ÖÛú ÃÖÓ¸ü"Ö®ÖÖ


®ÖêŸÖéŸ¾Ö ŸÖ£ÖÖ †×³Ö¯ÖÏê¸üÞÖÖ


®ÖêŸÖéŸ¾Ö ŸÖ£ÖÖ ×®ÖµÖÖê•Ö®Ö


®ÖêŸÖéŸ¾Ö ŸÖ£ÖÖ ÛúÖµÖÔ×®Ö¯ÖÖ¤ü®Ö ´Ö滵ÖÖÓÛú®Ö



21. ÛúÖê ¤ü»ÖÖë Ûêú ²Öß"Ö ŸÖ™üÃ£Ö ŸÖéŸÖßµÖ ¯ÖõÖ «üÖ¸üÖ ¯ÖÏßÖãŸÖ ‹¾ÖÓ ×®ÖÞÖáŸÖ ×¾Ö¾ÖÖ¤üÖë Ûêú ºþ¯Ö ´Öë ¯Ö׸ü³ÖÖ×ÂÖŸÖ ×ÛúµÖÖ ÝÖµÖÖ Æîü …

ÃÖÖ´Öæ×ÆüÛú ÃÖÖî¤êü²ÖÖ•Öß


þÖßÛúÖ¸üÖŸ´ÖÛú ÛúÖ¸Ôü¾ÖÖ‡Ô


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