civils mains 2013 COMMERCE AND ACCOUNTANCY (PAPER-II)

Time Allowed Three Hours IMaximum Marks 250

QUESTION PAPER SPECIFIC INSTRUCTIONS

(Please read each of the following instructions carefully before attempting questions)

There are EIGHT questions divided in two Sections and printed both in HINDI and in ENGLISH.

Candidate has to attempt FIVE questions in all. Question Nos. 1 and 5 are compulsory and out of the remammg, THREE are to be attempted choosing at least ONE question from each Section.
The number of marks carried by a question/part is indicated against it.
Answers must be written in the medium authorized in the Admission Certificate which must be stated clearly on the cover of this Question-cum-Answer (QCAj Booklet in the space provided. No marks will be given for answers written in medium other than the authorized one.
Word limit in questions, wherever specified, should be adhered to.
Assume suitable data, if considered necessary, and indicate the same clearly.
Attempts of questions shall be counted in chronological order. Unless struck off, attempt of a question shall be counted even if attempted partly. Any page or portion of the page left blank in the Question-cum-Answer Booklet must be clearly struck off.

SECTION-A

1. Explain the following (each in about 150 words)

Equity Theory of Work Motivation
Figure Ground Principle
Specialisation vs. Professionalisation
Interpersonal Conflict and Johari Window
Concept of Diversity and Inclusion in the Organisation
lOx5=50

2. How do you differentiate Teams from Quality Circles in Total Quality Management Companies? Highlight the roles of various functionaries of quality circles. What steps would you suggest to implement quality circles in big organisations? 20

Essentially, groupthink results from the pressures on individual members to conform and reach consensus. Committees that are suffering from groupthink are so bent on reaching consensus that there is no realistic appraisal of alternative courses of action in a decision, and deviant, minority or unpopular views are suppressed." Making an analysis of this statement, state how management is expected to be inclusive of all views for creating dynamic organisational climate. 20

"Organisation structure influences the division of the tasks, grouping of activities, coordinating the activities and the overall accomplishment of the tasks." In the light of this statement, discuss various components of organisation structure. 10

3. "In today's dynamic business environment, continuous learning and innovation is important for survival of organisation." In view of this, explain the role of culture in increasing organisational effectiveness. How is the culture linked with size, structure, complexity, diversity and leadership? 20

"The organisation is made up of overlapping and interlocking role sets. These role sets would normally transcend the boundaries of the classical conception of organisation." In view of this statement, examine the important strategies that can be used to manage intergroup conflict effectively. How do these dynamics provide theoretical foundation for the need of today's interfunctional team? 20

What is agency problem? Do you find any such problem in Indian
organisations? What steps can be taken to solve such problems? 10

4. (a)"Impression management is the process by which people attempt to manage or control the perceptions others form of them." What are the possible implications of this statement? What are its identifiable components? 20
"Practically, it is not possible to determine whether an organisation is centralized or decentralized merely by looking at the organisation chart. The determining factor is how much of the decision making is retafued at the top and how much is delegated to the lower levels." Examine this keeping in mind that team-oriented organisations have emerged in recent years. 20

Differentiate the key characteristics of Transactional Leadership and Transformational Leadership. Why do most of Indian organisations need transformational leader? How can such leader be developed and promoted in the organisation? 10

SECTION-B

5. Explain the following (each in about 150 words)
Effectiveness of Social Dialogue
Retaining Talent
(c)General Prohibition on Strikes and Lockouts under ID Act, 1947
Compensation Survey
360 degree Feedback System
10x5=50

6. "Professional students in India are facing the problem of unemployability and Indian employers are criticizing the professional institutions for not producing students as per their standards." Explain this statement. Also identif'y the reasons and consequences for this issue, and suggest action plan to overcome this unemployability problem. 20

"In the current scenario, public enterprises are working as model employer but their downsizing programme has daunted this philosophy." Comment on this statement in the context of Indian scenario and suggest an action plan for them. 20

"Workers' participation in management scheme in India is almost a failure because it is neither based on sound foundation nor workable in practice." Examine the factors responsible for creating this environment and suggest rational measures to make it more effective. 10

7. A process of digitalization in an organisation requires training and reskiIIing of employees. How should HR Department manage this in the organisation? What steps and measure should they take to minimize the conflict arising out of the redeployment of employees after the training? 20

"Commitment to the organisation plays an important role in developing relationship between job satisfaction and labour turnover." Examine this statement in the context of major IT companies working in India. 20

"Effective administration of incentive scheme is possible only when all the prerequisites such as good methods, good standards, good scheduling and good management practices are present." Comment and evaluate the need for guaranteed day wages. 10

8. "The emergence of Talent Management is the result of changing orientations of Human Resources Management as it involves all the managers shaping the company, the jobs even the strategy to attract talented people." Critically examine the statement and suggest strategies for attracting and retaining talent in the organisation. 20

What type of provisions relating to social security for workers are provided in the Constitution and Labour Laws in India? How can such social security benefits be improved through collective bargaining? 20
"The main objective of mentoring is to help an employee attain psychological maturity and effectiveness and get integrated with the organisation." Elucidate and discuss the essentials of successful mentoring. lO