PAPER-II
TOURISM ADMINISTRATION AND MANAGEMENT

1. As per the UN WTO definition there are four different characteristics to define and measure tourist's activity.


Situations, Purpose of travel, Time, Health

Income, Family, Location, Culture

Time, Space, Boundary Crossing, Purpose of travel

Boundary Crossing, Location, Time, Income
2. The nearest airport to Thimphu is located at

Bagdogra

Kolkata

Gauwahati

Darjeeling
3. In which ocean the Island of Sychelles is located

India

Atlantic

Pacific

Arctic
4. EMS is applied when

MPM TPM before allowance

MPM TPM after allowance

MPM TPM before allowance

MPM TPM after allowance
5. The correct relationship between NUC, ROE LSF

R O E N U C × L S F

L S F N U C × R O E

N U C L S F × R O E

N U C L S F R O E
6. With which religion shravan Belgola is associated

Hinduism

Buddhism

Jainism

Parsi
7. Tourism that consists of travelling to relatively undisturbed or uncontaminated natural areas with specific objectives of studying, admiring, and enjoying the scenery and its wild plants and animals as well as any existing cultural manifestations

Wild life tourism

Rural tourism

Eco tourism

Adventure tourism


8. This consists of two list of statements and terms and the candidate has to match an item in one list with an item in the other

List I (Terms) List II (Statements)

I. Environmental (Physical carrying capacity) 1. Is the level of over crowding that a tourist is willing to tolerate before he/she decides a particular location is too full and then go else where.

II. Ecological carrying capacity 2. Is a threshold measure which if exceeded, will lead to actual damage to plants/animals habitat

III. Perceptual carrying capacity 3. In the given physical space the acceptable number of people (or the number of cars)

IV. Socio Cultural carrying capacity 4. Is the Socio Cultural development at a particular place

Codes

I II III IV


3 2 1 4

2 1 3 4

1 2 3 4

4 3 2 1

9. Which one of the following place is not associated with Kumbh Mela


Prayag Raj

Varanasi

Nasik

Ujjain
10. The first sermon delivered by Gautam Buddha after attaining the enlightenment was in

Bodh Gaya

Kapil Vastu

Sarnath

Kushinagar
11. Which one of the following is the oldest national park in India

Kanha

Manas

Gir National Park

Jim Corbett
12. Name the South Indian temple which celebrated its 1000th year

Meenakshi temple

Sri Venkateshwara temple

Brihadhishwara temple

Ramanath Swamy temple

13. This consists of two lists. The candidate has to match an item in one list with an item in the other

List I (Pilgrimage centres) List II (Places)

I. Dakshineshwar temple 1. Mount Abu
II. Kannagi temple 2. Gauwahati
III. Kamakhya temple 3. Thiruvanathapuram
IV. Brahmakumari 4. Kolkata

Codes

I II III IV


1 2 3 4

4 3 2 1

4 2 3 1

3 4 2 1
14. Who developed balanced score card approach

Hep worth and Goldenberg

Dinesh and Palmer

Mc Adam and O'Neil

Kaplan and Norton


15. The five dimensions of Management responsibilities of a manager includes

Self, internal, external, boss and subordinates

Self, boss, customers, internal and external

Self, boss, Stake holders, internal and external

Self, boss, government, internal and external
16. Who developed managerial gird model of five various leadership styles

Robert Black and Jame Mouton

Paul Hersey and Kenneth

Valentine and God Kin

Warticks and Cochran. P.
17. Strategic planning is the process of developing and analysing organisation's

Functions, policies and procedures

Mission, Vision and objectives

Strength, weakness, and Competencies

Methods, Mechanisms and Measures
18. The national emblem 'Lion Capital' is an adaptation from

Sanchi

Bharhut

Sarnath

Amaravati
19. Operating leverage can be calculated with the help of the following formulae.

Operating leverage Percentage of interest Operating Profit

Operating leverage Percentage of interest Contribution

Operating leverage Contribution Operating Profit

Operating leverage Operating Profit Percentage of interest
20. The book Donaldization of Society' is written by

George Ritzer

Danet. B

Maister D. H.

Parasuraman A.
21. Give the right sequence of Product hierarchy

Need family
Product family
Product class
Product line











22. Match the following List I with List II

List I List II
Stock turnover ratio I. Cost of Sales Average inventory
Debtors turnover ratio II. Credit Sales Average debitors
Credit turnover ratio III. Credit Purchase Average Credit
Working capital turnover ratio IV. Sales Working Capital

Codes












23. The book "The Presentation of self in Everyday Life" related to service encounter was written by

Dale B. G.

Feigenbaum A. V.

Erving Goff man

Howard Schultz
24. Give the right sequence of destination positioning process

I. Identify the competitive set of destinations in the target market and travel context.
II. Identify the target market and travel context
III. Identify the motivation/ benefits sought by Previous visitors and non visitors.
IV. Identify Perceptions of the strengths and weakness of each of the competitative set of destinations.

Codes










25. Assertion Sustainability is often linked to terms such as 'Green tourism or Eco tourism'

Reason Tourism sustainability has an economic and organisational dimension as well as Socio Cultural and environmental aspects.

Both and are true

Both and are true, but is not the correct explanation

is true but is false

is false but is true


26. Human relations approach in management is proposed by


Simon

Chester Barnad

Elton Mayo

Henri Fayol
27. One of the following is not an Operational Plan

Standard Procedure Planning

Budget Planning

Strategic Planning

Project Planning

28. Assertion The cold deserts of the Himalayas could soon be dotted with the bright red berries of the seabuckthorn plants popularly known as lehberries.

Reason The Plant has an extensive root system which can fix atmospheric nitrogen, making it ideal for controlling soil erosion and preventing desertification.

is correct, but is wrong

Both and are correct

is wrong, but is correct

Both and are wrong


29. Give the right sequence of Problem Solving process

I. Define problem
II. Evaluate alternatives
III. Generate alternatives
IV. Decide

Codes










30. Identify the correct match

Indonesia Yuan
Thailand Yen
Japan Rupee
China Baht

Codes












31. Identify the correct match

Jet Airways AI
King Fisher SG
Air India IT
Spice Jet qw

Codes












32. Identify the correct match

Subbhalakshmi M.S. First Indian woman to reach the final of an Olympic event
Kalpana Chawla First woman to make a space flight
Tereshkova Valentine First Indian American space woman
Usha P.T. The first musician to receive the Bharat Ratna award

Codes












33. Which one of the following statement is correct


"Ayush" is the new name of the department of Indian systems of medicine and homeopathy

Betla National Park is located in Chhatisgarh

The St. Thomas Cathedral is located in Chennai

The Vittla and Hazara Rama temples belonging to Hoysala style of architecture.

34. Assertion On the basis of recommendation of L. K. Jha Committee ITDC came into existence

Reason ITDC offers budget and star category accommodation facilities

Codes

Both and are true

Both and are true, but is not the correct explanation

is true but is false

is false but is true.


35. Assertion The Indian Association of Tour Operators (IATO) is an apex body of tour operators in India

Reason On the basis of annual turnover of tour operators IATO divide tour operators in to different categories

Code

Both and are true

Both and are true, but is not the correct explanation

is true but is false

is false but is true

36. Which one of the following is not a snow Skiing resort


Gangtok

Solang Nala

Auli

Kufri

37. Which one of the following year was observed as year of "Ecotourism and Mountains"


2001

2002

2003

2004

38. Which one of the followings is correctly stated


Aravalli range in north western India is one of the oldest mountain systems.

The desert camel safari of Rajasthan comprises the tourist places of Jaipur, Jaisalmer and Jodhpur.

The fort of Bikaner was used to watch the trading and other caravans from the western border

Tansen was the most accomplished musician in the court of shahajan

39. Which one of the following statement is correct

Bikaner Fair is the venue of the biggest cattle market

Sonepur Fair is now the venue of Asia's largest cattle fair

Surajkund mela is annual venue of India's finest dance form

Pragati Maidan, New Delhi has become a major venue in the fields of drama and music

40. Which one of the following is not correctly stated


Basilica of Bam Jesus is situated at Goa.

Birth Place of Buddha is at Kushinagar

Mount Kailash is located in Uttrakhand

Dargah of Sheikh Salim Chishti is located in Ajmer.

41. Arrange the following in order of their hierarchy, use the code given below

I. Chef de partie
II. Demi Chef de partie
III Chef de cuisine
IV Sous chef

Codes










42. Arrange the following monuments in chronological order

I. Konark temple
II. Kailashnath temple
III. Shore temples
IV. Ajanta Ellora caves

Codes










43. Which one of the following place is not associated with four dhams of Hindus


Badrinath

Varanasi

Rameshwaram

Dawaraka


44. Assertion Resort Condiminium International accredit tourist resorts across the world.
Reason In order to attract more number of tourist arrivals, a large number of tourist resorts go for accredition with RCI.

Both are true

Both are true, but is not correct explanation

is true but is false

is false but is true

45. Arrange the following in order in which they are appeared

Taj Mahal was built in Agra
First Indian railway was established between Bombay and Thane
Fort. St. George was constructed in Madras
Vasco da Gama lands at calicut

Codes










46. Read the passage below and answer the questions that follow based on understanding the passage Answer the questions.

The dramatic growth and spread of International tourism over the past 50 years has been driven by a variety of factors. Typically, increases in wealth and free time, and technological advances in transport, are considered to be the principle influences on the development of tourism. At the same time the emergence of a sophisticated travel industry initially providing the "Package Holiday" to mass markets has fuelled the growth of tourism. However, of particular relevance to developing countries, the nature of tourism demand has also changed and evolved over the past twenty years. Although the standardized sun-sea-sand package holiday remains the most popular form of tourism, However, the growth in demand for cultural tourism, adventure tourism, heritage tourism, ecotourism and more generally an expansion of long haul tourism, have also played a significant role in international tourism promotion.

Which one of the following remains the most popular forms of tourism originating from Europe, Australia, and U.S.A


Mountain tourism

Coastal tourism

Rural tourism

Medical tourism

47. What is the average annual growth of tourist arrivals worldwide during the last decade


10 11

15 16

4 5

7 9

48. Identify the four stages plat forms of tourism period and mention their sequence in ascending order


Advocacy Cautionery Adaptancy Knowledge

Cautionery Advocacy Adaptancy Knowledge

Adaptancy Advocacy Cautionery Knowledge

Knowledge Advocacy Cautionery Adaptancy

49. Which one of the following factor is not responsible for the promotion of International tourism


Provision of wide number of retail outlets

Development of package tours

Provision of good quality, low costs, flexible form of accommodation

Provision of local vendors

50. Euphoria is the first stage of "Doxey's Irridex" which attempts to show

Initial phase of tourism development

Contacts between residents and outsiders

Residents have misgivings about tourism industry

Visitors seen as cause of all the problems.