PAPER-II TOURISM ADMINISTRATION AND MANAGEMENT JA-093-17 1 P.T.O. TOURISM ADMINISTRATION AND MANAGEMENT Paper II Note This paper contains fifty objective type questions of two marks each. All questions are compulsory.

1. How many sustainable development goals have been set to end extreme poverty, fight inequality and injustice, and fix climate change under 2030 Agenda for sustainable development

27 Sustainable Development Goals

19 Sustainable Development Goals

20 Sustainable Development Goals

17 Sustainable Development Goals

2. Match the following GMT locations in List-I with the country city in List-II and select the correct answer using the codes given below:

List-I List-II
(GMT locations) (Country/city)

a. 8 (i) Boston

b. 8 (ii) Los Angeles

c. 5 (iii) Singapore

d. 5 (iv) Colombo

Codes

a b c d









3. A guest who comes to hotel without prior Reservation for a guest room is called as:

Company guest

In house guest

Walk in

Walking

4. Arrange the itinerary sequence of destinations covered by Palace on wheels

a. Delhi-Jaipur

b. Udaipur-Jaisalmer

c. Jodhpur-Bharatpur-Agra-Delhi

d. Sawai Madhopur-Chittorgarh

Codes

d

d

c

5. In the airline parlance DBML stand for-

Double meal

Diplomatic Business Meal

Deluxe meal

Diabetic meal

6. A 'Dummy waiter' in a hotel

assists differently abled guest

reviews guest activities

provides minor services for guests

provides assistance to servers as side station

7. Arrange the following milestones in the development of Tourism in order they appeared. Use the code given below:

I. Wright brothers ushered an era of flight with the first successful aircraft flight

II. Grand Tour Era makes travel a status symbol for wealthy individuals seeking to experience cultures of the civilized world

III. Marco polo's travels throughout the Far East begin to heighten interest in Travel and Trade

IV. Thomas Cook organizes first group tour in England

Codes

IV, II, III

III, IV, II

III, II, IV, I

III, IV, II, I

8. Which is the highest mountain railway station in india

Ghum on the Darjeeling Himalayan Railway

Kalka on the Shimla Mountain Railway

Matheran on Western Hill Railway

Coonoor on the Nilgiri Mountain Railway

9. Which group of countries among the following are IATA TC III countries only:

Brunei, Canada, British Virgin Islands

Afghanistan, Thailand, Fiji

Indonesia, Belize, Guyana

Laos, Zambia, Mauritius

10. This consists of two lists of names of dishes and the regional cuisine connected, the candidate has to match an item is one list with an item in the other

List-I List-II
(Dish) (Regional Cuisine of India)

a. Mutton Rogan Josh i. Rajasthani

b. Laal Maas ii. Bengali

c. Kochi Pantha iii. Kashmiri

d. Idiyappam iv. Tamil Nadu

Codes:











11. Match the following concept in List-I with their corresponding researcher in List-II and select the correct answer using the codes given below

List-I List-II
(Concept) (Researcher)

a. Tourist Bubbles I. Ashworth and Tunbridge

b. Urban Entertainment Districts II. Hallayar et.al

c. Tourism Precinct's III. Judd

d. Tourist-historic City IV. Hannigan

Codes:

a b c d

I II IV III

III II I IV

III IV II I

IV III I II

12. Charbagh Railway Station is

Lucknow

Jodhpur

Moradabad

Habibganj

13. A normal Indian passport pages.

33

63

36

60

14. Assertion Luxury hotel chains of India are as much meticulous as foreign hotel chains in India in guest services and hospitality.

Reason Star rating criterion for Luxury segment five star and above is complex, comprehensive and well designed for categorisation in India.

Codes

Both and are correct but is not the correct explanation of

Both and are correct and is the correct explanation of

is true, but is false

is false, but is true

15. In Doxey's Irridex Model, identify the correct order of stages of host approach to visitors:

Euphoria, Apathy, Annoyance, Antagonism

Euphoria, Apathy, Antagonism, Annoyance

Euphoria, Antagonism, Apathy, Annoyance

Euphoria, Annoyance, Apathy, Antagonism

16. Which pairs (Airlines- Headquarter) are correctly matched

List-I List-II
(Airlines) (Headquarter)

KLM Auckland

Cathay Pacific Hong Kong

Lufthansa Cologne

Emirates Oman

Codes:

are correct

are correct

are correct

are correct

17. Thomas cook set up its first office in India in-

1881

1891

1871

1861

18. This consists of two lists of hotel chain and year operating team. The candidate has to match an item of one list with an item of another:

List-I List-II
(Hotel chain) (Operations commenced team)

a. ITDC I. 1934

b. The Lalit II. 1975

c. ITC Welcome Group III. 1966

d. The Oberoi IV. 1988

Codes:

a b c d

I II IV III

III II I IV

III IV II I

IV III II I

19. Who among the following is credited to have published the book entitled "The Tourist Gaze"?

E. Cohen

Stanley Plog

John Urry

E. Inskeep

20. Which train was introduced in honour of Rabindranath Tagore?

Kavi Guru Express

Rabindra Express

Gurudev Express

Howrah Express

21. Under the head "current liabilities" the following terms are disclosed in the final accounts of a Tourism company

Sundry creditors

Acceptances

Unclaimed dividends

Advance payments

Subsidiary companies

The correct chronological order of their discloser is

II, IV, III, V

II, III, IV, V

IV, III, II, I

II, III, IV, V

22. Which two sources of leakages of tourism revenue severely affect tourism development in the host tourism destination?

Investment and savings

Export and Import

Saving and Imports

Revenue and Expenditure

23. Which of the following is not correctly matched?

Superiority Single minded focus on customer needs and expectations

Inimitability Erect barriers that are insurmountable

Durability Customer needs should not be met by alternative ways

Appropriability Have a small share of the market but ride over the market

24. Assertion(A) Financial decisions of a firm are guided by the risk-return Trade-off.

Reason Return Risk free return Risk premium.

In the context of the two statements, which one of the following is correct

Both and are correct and is the correct explanation of

Both and are correct but is not the correct explanation of

is correct, but is incorrect.

is incorrect but is correct.

25. Which one of the following is not among the factors that influence the effectiveness of organizational communication

The Formal channels of Communication

Organization's Authority Structure

Job Specialization

Grapevine Chains

26. Assertion :Perceived anonymity refers to the respondents' perceptions that the interviewer or the researcher does not discern their identities.

Reason Perceived anonymity of the respondent is high in mail surveys, mail panels and internet surveys.

Codes:

Both and are true and is the correct explanation of

Both and are true but is not the correct explanation of

is true, but is false

is true, but is false

27. An average inventory is Rs 12,000 and the closing inventory is Rs 3000 more than opening inventory. What would be the closing inventory?

Rs 24,000

Rs 12,000

Rs 10,500

Rs 13,500

28. Which is the correct formula for calculating multiplier effect.



1

1

1

29. All of the following statements are true except

A buyer's decision process affects purchase outcomes.

Consumer buying behaviour refers to the buying behaviour of ultimate customers.

The individual characteristics of a buyer do not influence how he or she reacts to the stimuli.

Marketers need to understand how the stimuli are changed into responses inside the mind of the consumer.

30. The process of delegation of authority of a hotel manager comprises the following steps:

Assignment of Tasks

Creation of Responsibility

Granting Authority

Fixing Accountability

The correct sequence of these steps is

III, II, IV

II, IV, III

II, III, IV

II, III, IV

31. Establish the sequential steps in order for conducting discriminant analysis

Estimate the discriminant function coefficients

Formulate the problem

Determine the significance of the discriminant function

Interpret the results

Codes









32. Balance of payments is calculated to measure impact of tourism on Gross National Product. Find one of the correct formula given below.









33. Assertion To reduce uncertainty caused by service intangibility, buyers look for evidence that will provide information and confidence about the service.

Reason Tangibles provide signals as to the quality of the intangible service. In the context of above two statements, which one of the following is correct

Both and are true and is the correct explanation of

Both and are true and is not the correct explanation of

is true but is false

is false but is true

34. Consider the following statements and identify the correct statements

Profit maximisation objective assumes perfect competition.

A financial decision that has a positive NPV maximises profit for share holders.

NPVs of a firm's projects are additive in nature.

Income statement represents the accounting equation

(Assets Liabilities Owners Equity)

Only I and II are correct

Only I and III are correct

Only II and III are correct

Only III and IV are correct

35. Which of the following constitute Human Resource Planning

Finding the sources of manpower supply

Determining the manpower requirements of a firm

Planning for human resource needs of a firm

Reaching out to the right source for procuring the right person

Select the correct answer using the codes given below.

Both II and III

Both I and II

Both II and IV

Both I and IV

36. Match the items in List-I with those in List-II and select the correct answer using the codes below

List-I List-II
(Key concepts of Qualitative (Correct Explanation of Key concepts of Research) Qualitative Research)

Objective Unstructured

Sample To gain qualitative understanding of the underlying reasons and motivations.

Data connection Develop an initial understanding

Outcome Non statistical

Codes











37. Assertion Tourism satellite account is used to measure the size of economic sectors

Reason Tourism satellite account is used for those economic sectors which are not defined on industries in National accounts.

Codes

Both and are true but is not the correct explanation of

Both and are true and is the correct explanation of

is true, but is false

is true, but is false

38. Arrange the following marketing concepts in the order in which they appeared overtime: Use the code given below

i Manufacturing concept

ii Marketing concept

iii Product concept

iv Selling concept

Codes

iii, iv, ii

iii, iv, ii, i





39. Assertion Motivation is a tool with which managers can arrange job relationships in organizations.

Reason Knowledge about motivation joins strategic plans as inputs into the process of designing relationships at organizations.

In the context of the above statements, which one of the following is correct

Both and are true but is not the correct explanation of

Both and are true and is the correct explanation of

is true but is false.

is false but is true.

40. Which one of the following is not the quantitative research methods

Focus groups

Depth interviews

Structured interviews

Project techniques

41. Match the items in List-I representing the name of country having Travel and Tourism's absolute direct contribution to GDP in 2015 with those in List-II representing its rank in the world.

List-I List-II
(Country) (Country Ranking)

China (i) 62

India (ii) 11

Malaysia 31

Sri Lanka 02

Codes

a b c d

ii iii iv

iii iv i

(3)iii iv ii i

ii iii i

42. One goal of Customer Relationship Management is to make which of the following costs high for the customers, thus discouraging them to buy from another supplier.

Product Costs

Transaction Costs

Switching Costs

Distribution Costs

43. Match List-I with List-II and select the correct answer using the codes given below the Lists

List-I List-II
(Concepts) (Description)

Brainstorming Decision making and problem solving technique in which individuals or group members try to improve creativity by simultaneously proposing alternatives without concern for reality or tradition.

Heuristic principle The concept that managers make the most logical decisions they can within the constraints of limited information and ability.

Satisfice A method of decision making that proceeds along empirical lines, using rules of thumb to find solutions or answers.

Bounded reality Decision making technique in which managers accept the first satisfactory decision they uncover.

Codes











44. Which is not the observation method?

Personal Observation

Mechanical Observation

Trace Analysis

Third person Observation

45. Match the items in List-I with those in List-II and choose the correct match using the codes given below the lists

List-I List-II

Investment Decision Capital Structure

Financing Decision Retained Earnings

Dividend Decision Current Assets

Liquidity Decision Capital Budgeting

Codes











Read the following passage carefully and answer the questions from 46 to 50

Loktak Lake has always been a crowd puller with its solidified floating masses of decomposing vegetation, soil and organic matter (pumdis) scattered all over the lake, landing it an exotic feel. However, very few know that to the southern edge of the lake lies Keibul Lamjao National Park, the only floating sanctuary in the world, which is also home to the endangered eld's deer, or the sangai. A walk in the park is quite an adventure with the floating swamps bobbing under your feet. But the park is best explored on dugout canoes that ply in its narrow waterways. An integral park of Loktak lake, the park relies heavily on the lake's floating vegetation for its existence.
An ethnic paradise, Mon is famous for its headhunting Konyak Nagas. The largest of the 16 officially recognised tribes in Nagaland, the Konyaks were once believers of violent animism that celebrated headhunting. Capturing an enemy's head was the rite of passage for boys and was believed to increase the fertility of the warrior taking it and of crops. Only a person who had successfully hunted a head was given the facial tattoo. However, headhunting was banned in the 1950's. Today, the facial tattoo and ethnic warrior jewellery are just symbols of their heritage and the Konyaks wear them with pride. Don't miss the house of the Angh, the hereditary chiefs of Konyaks. Mon has some of the finest tribal artwork, from daos (machetes) and guns to wood carvings, headgear and necklaces.

46. Loktak lake is situated in

Assam

Manipur

Mizoram

Tripura

47. Which one of the following statements is not correct

Konyaks never liked to kill any animal.

Mon is known for its finest tribal network.

The only floating sanctuary is in the Keibul Lamjao Park.

Sangai dance is performed on the bobbing grass islands.

48. Konyaks wear with pride

the facial tattoo's and ethnic warrior jewellery as symbols of their heritage.

hunted enemy's head

headgear and shawls

only the necklaces which are adorned with hunted heads.

49. To reach Mon, the nearest airport is

Imphal International Airport

Mohanbari Dibrugarh Airport

Salonibari Airport

Jorhat Airport

50. Keibul Lamjao National Park is known for

floating sanctuary and endangered deer

Hizol trees

Tiger reserves

racial artifacts