M.S.W. (Semester IV) (CBCS) Examination Mar/Apr-2018
HUMAN RESOURCE DEVELOPMENT SOCIAL WORK IN INDUSTRY II
Time: 2½ Hours Max. Marks: 70
Instructions: All questions are compulsory.
Figures to the right indicate full marks.
Q.1 Choose the correct alternative from the given alternatives. 14
is based on the concept of quality throughout the organization.
TQM Benchmarking
5S None of the above
leads to higher productivity.
Incentive Motivation
Job Satisfaction Appreciation
ISO having membership of National Standard Bodies.
162 164
166 168
is an interdisciplinary field dedicated to better understanding and
managing people at work.
Management Development Organizational Development
Organizational behavior None of the above
is a psychological technique of inspiring the personnel to do their
work effectively.
Morale Quality circle
Lecture Motivation
According to motivation is the stimulation of any emotion or desire
operating upon one's will and promoting or driving it to action.
Morris Vittles J.C. Lillis
Robert Dubin Dale S. Beach
According to leadership is the ability of a manager to induce
subordinates to work confidence and zeal.
Allen Chaster Benard
Koontz and O'Donnell Robert Dubin
is a systematic integrated and planned approach to improving
enterprise effectiveness.
Training Induction
Transfer Organizational Development
is a willingness to expend energy to achieve a goal or reward.
Motivation Job satisfaction
Morale None of the above
10) is the ability to shape the attitudes and behavior of others, whether
in formal or informal situations.
Motivation Development
Leadership Potential appraisal
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11) is a set of the favorable or unfavorable feelings with which
employee view their work.
Motivation Morale
Job Satisfaction Stress
12) The rate of is calculated generally on a monthly basis.
Absenteeism Labour turnover
Migration None of the above.
13) is the movement into and out of an organization by the workforce.
Migration Absenteeism
Labour turnover None of the above
14) is a concept that integrates a company's social concerns with
their business operations.
Annual turnover Working staff
Donations Corporate Social Responsibility
Q.2 Write short answer of the following. (Any 14
What is TQM?
What is meant by decentralization?
What is organization development?
What is employee turnover?
What is absenteeism?
Write any four remedies of absenteeism.
Mention four causes of absenteeism.
What is CSR?
Write the scope of CSR.
Mention any four causes of indebtedness.
Q.3 Write Short notes. (Any 14
TQM
Bench Marking
Process of Organization Development
Importance of CSR
Q.4 Answer any one long question of the following: 14
Discuss the various intervention issues in Industry by considering your field
work experience.
OR
Discuss the theories of motivation.
Q.5 Answer following long type question. 14
Discuss Job Satisfaction and the factors leads to it.