M.S.W. (Semester IV) (CBCS) Examination Nov/Dec-2018
HUMAN RESOURCE DEVELOPMENT SOCIAL WORK IN INDUSTRY II
Time: 2½ Hours Max. Marks: 70
Instructions: All questions are compulsory.
Figures to the right indicate full marks.
Q.1 Multiple choice questions:- 14
The concept of task-oriented and people oriented leadership was
developed by
Blake and Mouton Maxwell
John Berry Herzberg
Delegation of authority results in
Costliness of decision
Enabling the managers to distribute their workload
Avoiding responsibility
Centralization of power at top level
What is the most important attribute of an effective leader
Influence Character
Drive Behaviour
The term job satisfaction refers to
A collection of feelings that an individual has towards his/her job
The degree to which an individual identifies himself/herself with job
The degree to which an individual identifies himself with the organization
None of the above
Effective supervision is an activity of
Staffing function Control function
Organization function Direction function
Division of work promotes
Confusion Wastage
Inefficiency Specialization
The term BARS stands for
Behavioural abnormality rating scales
Behavioural abnormality response scales
Behavioural anchored response scales
Behavioural anchored rating scales
The process of establishing the value of jobs in a job hierarchy is known as

Job analysis Job evaluation
Job requirement Performance evaluation
HRD systems may include the following process mechanisms or
subsystems
Performance appraisal, carrier planning and organizational development
Training and development, communication and quality of work life
Carrier planning, man power planning and collective bargaining
Performance appraisal, motivation and grievance handling
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10) Each subordinate should have only one superior whose command he has
to obey. This is known as
Authority- Responsibility principle
Unity of command principle
Exception principle
Scalar Principle
11) Motivational process and not the motivators as such are associated with
the
ERG theory Expectancy theory
Need hierarchy theory Two factor theory
12) CSR stands for
Customer Satisfaction Ratio Corporate Sales Return
Company Social Responsibility Corporate Social Responsibility
13) The element of management system in quality environment of TQM is
Methods and procedures Process
Focus All of the above
14) CSR that extends beyond legal mandates can help to meet societal
expectations in the absence of
Statutory devices Social tool
Cost tool and Techniques Science tool
Q.2 Answer the following questions in short:- (Any seven) 14
What is Bench Marking?
Define Motivation.
Define Industrial Psychology.
What is Decentralization?
Meaning of employee turnover.
Define Indebtedness
What is mean by adjustment?
Name two attributes of leader.
Define HRD.
Define OB.
Q.3 Write short notes: (Any Two) 14
Importance of job satisfaction.
International Organization of Standards.
Employee Motivation.
Dimension of OD.
Q.4 Write broad question:- (Any one) 14
Explain the HRD sub systems and discuss approaches to the study of
HRM HRD in detailed.
OR
Discuss the objectives, need, scope and importance of Corporate Social
Responsibility in Indian context.
Q.5 What are the levels of social work intervention? Comment on the current
issues of intervention for social worker in Industrial set up.