M.COM. (Semester II) (CBCS) Examination, 2017
Management Concepts Organizational Behaviour (Comp.
Day Date: Monday, 24-04-2017 Max. Marks: 70
Time: 10.30 AM to 01.00 PM
N.B. All questions are compulsory.
Figures to the right indicate full marks.
Q.1 Choose the alternatives given below. 14
In style, the leader commands complete control over
the subordinates who are compelled to obey the orders.
Democratic Free rein
Autocratic Laissez faire
Conflicts that support the goals of the group and improve its
performance are known as conflicts.
Dysfunctional Functional
Interpersonal Intrapersonal
enables the communicator to check whether or not
the message received has been properly understood by the
receiver.
Feedback Encoding
Decoding Medium
adversely affects the employees mental and
physical health and in turn their performance.
Constructive Destructive
Positive Social
means a pervasive underlying set of beliefs,
assumptions, values, shared feelings and perceptions, which
influence the actions and decisions taken by the organization.
Social culture Organizational change
Organizational culture Organizational development
Organizational development seeks to change in
Structure Attitude
Values All of these
is accomplished by linking rewards with willingness to
change and punishment with unwillingness to change.
Refreezing Unfreezing
Changing Enforcing
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As per Blake and Mouton's managerial Grid Theory style of
leadership represents manager.
Country club Authority obedience
Task Team
When conflict occurs between two or more people, it is called
conflict.
Interpersonal Intrapersonal
Intergroup Interorganizational
10) happens through minutes, notes, letters, reports
manuals etc.
Oral communication Written communication
Non verbal communication None of these
11) are the individual factor that causes stress.
Role conflict Role ambiguity
Both a and b None of these
12) focuses on reinforcing new behavior by positive
results, rewards and feeling of accomplishment.
Refreezing Coercing
Unfreezing Manipulating
13) is a systematic, integrated and planned approach to
improve the efficiency and effectiveness of an organization.
Organizational change Organizational values
Organizational culture Organizational development
14) Communication that takes palace beyond the formal structure
framed by an organization is known as
communication.
Informal Formal
Effective Internal
Q.2 Write short answer. 14
Managerial Grid Theory
Types of conflicts.
Q.3 Answers in brief. 14
Discuss the Communication Process.
Give characteristics of Organizational Culture.
Q.4 What is How to manage or cope with stress. 14
OR
Define the term 'Leadership'. Explain the different approaches to
leadership.
Q.5 What do you mean by 'Organizational Change'? Explain the different
phases of planned change.
14
OR
Explain the concept 'Organizational development'.