Exam Details

Subject Consumer Studies
Paper
Exam / Course Certificate Programme in Consumer Protection
Department School of Law (SOL)
Organization indira gandhi national open university
Position
Exam Date December, 2016
City, State new delhi,


Question Paper

1. Discuss the problems faced by the consumers in a Market Economy.

2. Discuss in detail the scope, meaning and importance of the Consumer Rights provided under the Consumer Protection Act, 1986.

3. Define the terms 'defect' and 'deficiency' under the Consumer Protection Act, 1986 with the help of decided case laws.

4. Discuss the various remedies available for negligence of Railways with the help of case laws.

5. Trace the formation of the first Consumer League in the city ofNew York.

6. Explain the achievements of the Consumer Movement.

7. Explain the three phases of Consumer Responsibility.

8. Discuss the features ofPerfect Competition.

9. Discuss the inter-relationship between Ecology, Environment and the Consumer.

10. Discuss the important provisions of the Drugs and Cosmetics Act, 1940.·

11. Discuss in brief the various 'Services' covered under the Consumer Protection Act, 1986.

12. Explain the forms of protest generally adopted on consumer related issues.

13. Consumer Satisfaction

14. Changes in Consumer Perspectives

15. Directive Principles ofState Policy

16. Consumer Protection in India and UN General Guidelines for Consumer Protection

17. Role of the Government in the Protection and Empowerment ofConsumers

18. Lok Adalats


Departments

  • Centre for Corporate Education, Training & Consultancy (CCETC)
  • Centre for Corporate Education, Training & Consultancy (CCETC)
  • National Centre for Disability Studies (NCDS)
  • School of Agriculture (SOA)
  • School of Computer and Information Sciences (SOCIS)
  • School of Continuing Education (SOCE)
  • School of Education (SOE)
  • School of Engineering & Technology (SOET)
  • School of Extension and Development Studies (SOEDS)
  • School of Foreign Languages (SOFL)
  • School of Gender Development Studies(SOGDS)
  • School of Health Science (SOHS)
  • School of Humanities (SOH)
  • School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
  • School of Journalism and New Media Studies (SOJNMS)
  • School of Law (SOL)
  • School of Management Studies (SOMS)
  • School of Performing Arts and Visual Arts (SOPVA)
  • School of Performing Arts and Visual Arts(SOPVA)
  • School of Sciences (SOS)
  • School of Social Sciences (SOSS)
  • School of Social Work (SOSW)
  • School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
  • School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
  • School of Translation Studies and Training (SOTST)
  • School of Vocational Education and Training (SOVET)
  • Staff Training & Research in Distance Education (STRIDE)

Subjects

  • Consumer Protection Issues
  • Consumer Studies