Exam Details
| Subject | Consumer Studies | |
| Paper | ||
| Exam / Course | Certificate Programme in Consumer Protection | |
| Department | School of Law (SOL) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | June, 2015 | |
| City, State | new delhi, |
Question Paper
1. Discuss in detail the various dimensions of Consumer Environment influencing the decision-making capacity of consumers.
2. Explain the meaning of Consumer Rights. Discuss in detail the Consumer Rights enshrined in the Consumer Protection Act, 1986.
3. Analyse the positive as well as negative impact of advertising through mass media upon consumers.
4. Discuss the three-tier structure established for redressal of consumer disputes under the Consumer Protection Act, 1986.
5. Discuss the factors responsible for attitudinal changes in consumer behaviour.
6. Discuss the salient features of price determination under perfectly competitive markets.
7. Discuss the term 'Deficiency' with the help of decided case laws on deficiency of service under the Consumer Protection Act, 1986.
8. What is the procedure of filing a complaint under the Consumer Protection Act, 1986 Can a consumer make an oral complaint? Explain.
9. Does the consumer have a 'right to protest' when he/she is exploited If yes, discuss the forms of protest generally adopted on consumer related issues.
10. Discuss the structure and purpose of Consumer International
11. Who is a Consumer? Explain.
12. Why does the consumer need protection Explain.
13. Consumer Education as a strategy for Consumer Protection.
14. Duties of Consumer as a corollary to Consumers' Right.
2. Explain the meaning of Consumer Rights. Discuss in detail the Consumer Rights enshrined in the Consumer Protection Act, 1986.
3. Analyse the positive as well as negative impact of advertising through mass media upon consumers.
4. Discuss the three-tier structure established for redressal of consumer disputes under the Consumer Protection Act, 1986.
5. Discuss the factors responsible for attitudinal changes in consumer behaviour.
6. Discuss the salient features of price determination under perfectly competitive markets.
7. Discuss the term 'Deficiency' with the help of decided case laws on deficiency of service under the Consumer Protection Act, 1986.
8. What is the procedure of filing a complaint under the Consumer Protection Act, 1986 Can a consumer make an oral complaint? Explain.
9. Does the consumer have a 'right to protest' when he/she is exploited If yes, discuss the forms of protest generally adopted on consumer related issues.
10. Discuss the structure and purpose of Consumer International
11. Who is a Consumer? Explain.
12. Why does the consumer need protection Explain.
13. Consumer Education as a strategy for Consumer Protection.
14. Duties of Consumer as a corollary to Consumers' Right.
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- Consumer Protection Issues
- Consumer Studies