Exam Details
| Subject | (3) Business Communication And (4) Cultural Sensitisation | |
| Paper | ||
| Exam / Course | CERTIFICATE IN COMMUNICATION SKILLS FOR BPO, Ites AND RELATED SECTORS (CCSS) | |
| Department | School of Extension and Development Studies (SOEDS) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | December, 2016 | |
| City, State | new delhi, |
Question Paper
1. What is a teleconferencing? How does it differ from video conferencing? How would you prepare yourself for both these conferencings
2. What do you mean by "Verbal Communication" Explain any five functions of Verbal Communication.
3. What do you mean by "Culture" How are differences in value systems reflected in different Cultures? Support your view with examples.
4. How do climate and geography influence the cultural identity of a nation? Compare the cultural identities of India and USA bringing out the Implications for BPO industry in India.
5. What is the purpose of presentation? Explain with suitable examples how would you design an effective presentation.
6. What are the functions and characteristics of Non -Verbal Communication?
7.
Elaborate what do you mean by "office etiquette" and list any five of these.
Mention any two characteristics of directors and the ways to handle them.
Why do we say that the world is now a global village?
Describe British Political System.
Why is documentation important?
Give two sample statements for call opening, call transfer and probing.
What is the right way to accept and present a Business Card
Explain the concept of 'melting pot' in terms of culture.
'Power dressing' is important in. today's corporate world. What do you mean by this?
"You should be very careful in using humor while chatting" Why
2. What do you mean by "Verbal Communication" Explain any five functions of Verbal Communication.
3. What do you mean by "Culture" How are differences in value systems reflected in different Cultures? Support your view with examples.
4. How do climate and geography influence the cultural identity of a nation? Compare the cultural identities of India and USA bringing out the Implications for BPO industry in India.
5. What is the purpose of presentation? Explain with suitable examples how would you design an effective presentation.
6. What are the functions and characteristics of Non -Verbal Communication?
7.
Elaborate what do you mean by "office etiquette" and list any five of these.
Mention any two characteristics of directors and the ways to handle them.
Why do we say that the world is now a global village?
Describe British Political System.
Why is documentation important?
Give two sample statements for call opening, call transfer and probing.
What is the right way to accept and present a Business Card
Explain the concept of 'melting pot' in terms of culture.
'Power dressing' is important in. today's corporate world. What do you mean by this?
"You should be very careful in using humor while chatting" Why
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- (1) Understanding Bpo,Ites And Relate Sectors And (2) English Proficiency
- (3) Business Communication And (4) Cultural Sensitisation
- (5) Customer Relationship Management And (6) Positive Incrementals