Exam Details
| Subject | (3) Business Communication And (4) Cultural Sensitisation | |
| Paper | ||
| Exam / Course | CERTIFICATE IN COMMUNICATION SKILLS FOR BPO, Ites AND RELATED SECTORS (CCSS) | |
| Department | School of Extension and Development Studies (SOEDS) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | June, 2016 | |
| City, State | new delhi, |
Question Paper
1. What is communication? Explain the barriers to communication with appropriate examples.
2. Elaborate on any seven types of listening.
3. What do you mean by 'On-line Explain with examples how is used as powerful medium of communication in business?
4. "As a global citizens we have to understand various cultural diversities". Explain how this statement is very true for a person working in a BPO or ITeS sector. Give examples?
5. What is the difference between tele-conferencing and video-conferencing? How do you prepare yourself for a tele-conferencing? Explain with examples.
6. Compare and contrast any five American values with Indian values.
7. Answer any two of the following questions:
How does documentation help us?
Mention any three phrases or idioms that are worded differently but have the same meaning in both American and British English.
Explain with a flow-chart call resolution pattern of outbound customer calls.
Describe the British Political System briefly.
8. Answer any four of the following questions:
What is SMART subject line
What is Globalisation
What do you mean by cultural barriers?
What is the best way to deal with a thinker?
Give five postures suitable for key-boarding skills.
Mention five non-verbal behaviours.
2. Elaborate on any seven types of listening.
3. What do you mean by 'On-line Explain with examples how is used as powerful medium of communication in business?
4. "As a global citizens we have to understand various cultural diversities". Explain how this statement is very true for a person working in a BPO or ITeS sector. Give examples?
5. What is the difference between tele-conferencing and video-conferencing? How do you prepare yourself for a tele-conferencing? Explain with examples.
6. Compare and contrast any five American values with Indian values.
7. Answer any two of the following questions:
How does documentation help us?
Mention any three phrases or idioms that are worded differently but have the same meaning in both American and British English.
Explain with a flow-chart call resolution pattern of outbound customer calls.
Describe the British Political System briefly.
8. Answer any four of the following questions:
What is SMART subject line
What is Globalisation
What do you mean by cultural barriers?
What is the best way to deal with a thinker?
Give five postures suitable for key-boarding skills.
Mention five non-verbal behaviours.
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- (1) Understanding Bpo,Ites And Relate Sectors And (2) English Proficiency
- (3) Business Communication And (4) Cultural Sensitisation
- (5) Customer Relationship Management And (6) Positive Incrementals