Exam Details
| Subject | (3) Business Communication And (4) Cultural Sensitisation | |
| Paper | ||
| Exam / Course | CERTIFICATE IN COMMUNICATION SKILLS FOR BPO, Ites AND RELATED SECTORS (CCSS) | |
| Department | School of Extension and Development Studies (SOEDS) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | December, 2015 | |
| City, State | new delhi, |
Question Paper
1. Define 'Non -verbal Communication'. Explain any five functions of Non -verbal Communication with examples.
2. Compare and contrast any five British values with Indian values.
3. What do you mean by 'On-line Chat' Explain with examples how is used as a powerful medium of communication in business.
4. "As global citizens we have to understand various cultural diversities." Explain how this statement is very true for a person working in a BPO or lTeS Sector. Give examples.
5. What is meant by styles of communication? Mention any two of these styles and the ways of dealing with them.
6. Explain with examples any five American values.
Why do different cultures have different kinds of clothing and shelter patterns?
How does documentation help?
Mention any two characteristics of thinkers and ways to handle them.
List at least five "do's" and "don'ts" of e-mail etiquette.
List any four barriers to listening.
What is Globalization?
What is the right way to accept and present a Business Card
Give two sample statements for call opening, call transfer and probing for issue.
What do you mean by 'daylight saving time'
Give five postures suitable for key-boarding skills.
2. Compare and contrast any five British values with Indian values.
3. What do you mean by 'On-line Chat' Explain with examples how is used as a powerful medium of communication in business.
4. "As global citizens we have to understand various cultural diversities." Explain how this statement is very true for a person working in a BPO or lTeS Sector. Give examples.
5. What is meant by styles of communication? Mention any two of these styles and the ways of dealing with them.
6. Explain with examples any five American values.
Why do different cultures have different kinds of clothing and shelter patterns?
How does documentation help?
Mention any two characteristics of thinkers and ways to handle them.
List at least five "do's" and "don'ts" of e-mail etiquette.
List any four barriers to listening.
What is Globalization?
What is the right way to accept and present a Business Card
Give two sample statements for call opening, call transfer and probing for issue.
What do you mean by 'daylight saving time'
Give five postures suitable for key-boarding skills.
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- (1) Understanding Bpo,Ites And Relate Sectors And (2) English Proficiency
- (3) Business Communication And (4) Cultural Sensitisation
- (5) Customer Relationship Management And (6) Positive Incrementals