Exam Details
| Subject | (3) Business Communication And (4) Cultural Sensitisation | |
| Paper | ||
| Exam / Course | CERTIFICATE IN COMMUNICATION SKILLS FOR BPO, Ites AND RELATED SECTORS (CCSS) | |
| Department | School of Extension and Development Studies (SOEDS) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | June, 2015 | |
| City, State | new delhi, |
Question Paper
1. What do you mean by office -ettiquette? List any ten things that we need to keep in mind about office ettiquette.
2. What is a teleconference? How does it differ from video conference? How would you prepare for both these conferences
3. What is the purpose of presentation? Explain with suitable examples how you design an effective presentation.
4. Explain with examples any five American values.
5. Elaborate on any seven types of listening.
6. What is communication? Explain the barriers to communication with appropriate examples.
7. Answer any two questions:
Mention the characteristics of relators, what they dislike and ways to handle them?
Mention four elements that form a part of culture.
How does documentation help us
Explain with a flow-chart, call resolution pattern of an out-bound customer call.
8. Answer any four questions:
What do you mean by cultural barriers?
What is globalisation
How does creating folders help you?
Compare and contrast the value systems in Britain and India.
What is a SMART subject line?
Mention five non-verbal behaviours.
2. What is a teleconference? How does it differ from video conference? How would you prepare for both these conferences
3. What is the purpose of presentation? Explain with suitable examples how you design an effective presentation.
4. Explain with examples any five American values.
5. Elaborate on any seven types of listening.
6. What is communication? Explain the barriers to communication with appropriate examples.
7. Answer any two questions:
Mention the characteristics of relators, what they dislike and ways to handle them?
Mention four elements that form a part of culture.
How does documentation help us
Explain with a flow-chart, call resolution pattern of an out-bound customer call.
8. Answer any four questions:
What do you mean by cultural barriers?
What is globalisation
How does creating folders help you?
Compare and contrast the value systems in Britain and India.
What is a SMART subject line?
Mention five non-verbal behaviours.
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- (1) Understanding Bpo,Ites And Relate Sectors And (2) English Proficiency
- (3) Business Communication And (4) Cultural Sensitisation
- (5) Customer Relationship Management And (6) Positive Incrementals