DISTANCE EDUCATION
B.Com. DEGREE EXAMINATION, MAY 2017.
Co-operation
BUSINESS COMMUNICATION
Time Three hours Maximum 100 marks
PART A — 8 40 marks)
Answer any FIVE questions.
1. What are the types of business letters?
2. Distinguish between offer and quotation.
3. What are trade references?
4. How will you cancel an order?
5. What are the causes for complaints?
6. Name the different kinds of agents.
7. What are the minutes of a meeting?
8. What are the various elements of an effective
presentation in a speech.
PART B — × 15 60 marks)
Answer any FOUR questions.
9. Briefly explain the various components of a business
letter.
10. Discuss briefly the structure of a business letter.
Sub. Code
13
DE-123
2
sp4
11. Write a letter to acknowledge an order for 200 dozen of
"Ruby" brand washing soap cakes.
12. Hindustan General Stores, Nasik, have not paid long over
due bills in spite of four reminders. Write on behalf of
Siva suppliers, Mumbai, threatening to take legal action
if the bill is not paid within a week.
13. Explain the various elements of a good banking
correspondence and also explain the types of banking
correspondance.
14. Write a reply letter to a shareholder who complaints
about lower dividend.
15. How will you prepare a report? Discuss the various steps
involved in preparing a report.