DISTANCE EDUCATION
B.Com. (Cooperation) DEGREE EXAMINATION,
DECEMBER 2017.
BUSINESS COMMUNICATION
Time Three hours Maximum 100 marks
PART A — × 8 40 marks)
Answer any FIVE questions.
1. What are the hints for drafting an enquiry letter?
2. What are trade references?
3. Draft a suitable reply to a customer who has complained
about the poor service of the typewriters supplied by you.
4. As a Branch Manager of a bank, draft a letter to the
Head office recommending a loan requested by a
customer.
5. Write a specimen form of an agenda for the first board
meeting.
6. Outline the steps to be taken while preparing a report.
7. Write a letter for an agent to a principal requesting the
grant of agency.
8. What are the various elements of an effective
presentation in a speech?
Sub. Code
13
DE-2421
2
wk4
PART B — × 15 60 marks)
Answer any FOUR questions.
9. Describe the different parts of a letter.
10. What do you understand by "execution of orders" and
"inability to execute orders".
11. What are the situations that need circular letters? Draft
a circular letter announcing the retirement of a partner of
your firm.
12. Instruct your insurers to prepare for you a policy of
marine insurance on shipments of Engineering Goods
from Bombay to London, covering also the land risk from
warehouse to warehouse.
13. Draft the minutes of the first meeting of the Board of
Directors of a joint stock company.
14. Prepare an application with your Bio-data for the post of
a clerk in a nationalized bank.
15. Describe the various types of business reports.
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