DISTANCE EDUCATION
M.B.A. DEGREE EXAMINATION, MAY 2017.
Fourth Semester
QUALITY MANAGEMENT
(Upto 2012-13 Academic Year and 2013 Calendar Year)
Time Three hours Maximum 100 marks
SECTION A — × 8 40 marks)
Answer any FIVE questions.
1. List out the contributions of Deming to quality as a
quality Guru.
2. What is acceptance sampling? What is its role in
Statistical Process Control
3. What is return on quality? Why is it a useful approach for
organisations?
4. Discuss about the barriers to TQM.
5. Describe the role of core competence and strategic
alliances in ensuring quality with suitable example.
6. Explain the elements of TQM.
7. What is bench marking? What are the different types of
bench marking?
8. Give a brief about environment QS 14000.
Sub. Code
45
DE-792
2
Ws 5
SECTION B — × 15 60 marks)
Answer any FOUR questions.
9. Explain the role of quality in improving the profitability
of the organization.
10. Describe the different types of control charts and how the
control charts are useful in statistical process control
applications.
11. 'Quality as a competitive edge helps organizations to
compete globally' Comment on this statement.
12. Discuss about the concept of Total Quality Control
System Vs Total Quality Management System.
13. Describe the following
Bench marking
Quality manual
Six sigma.
14. Explain the role of various quality awards in evaluating
the performance of the organizations to select them for
the award.
15. What is the role of strategic planning in maintaining core
competence and entering into strategic alliances for
ensuring quality? Explain with suitable examples.