DISTANCE EDUCATION
M.B.A. DEGREE EXAMINATION, MAY 2018.
Fourth Semester
QUALITY MANAGEMENT
(Upto 2012-13 Academic Year and 2013 Calendar Year)
Time Three hours Maximum 100 marks
SECTION A — × 8 40 marks)
Answer any FIVE questions.
All questions carry equal marks.
1. How do the dimensions of quality for a service differ
somewhat from those of a manufactured product?
2. What is the meaning and significance of process
capability?
3. What are the benefits of quality?
4. Describe the features of JIT.
5. What is quality manual and what are its components?
6. What is the purpose of an Environmental Management
System?
7. What are the principal concepts of ISO 9000 QMS?
8. Write short notes on Golden Peacock National Quality
Award.
Sub. Code
45
DE-4206
2
Ws 5
SECTION B — × 15 60 marks)
Answer any FOUR questions.
All questions carry equal marks.
9. Explain the reasons for failure of quality
strategy/programmes. Cite examples.
10. Explain the seven quality improvement tools.
11. Discuss the primary cost categories and their elements
that affect quality.
12. Briefly explain the features of strategic quality planning
process followed in foreign countries.
13. Discuss the principles and applications of BPR.
14. Discuss the implementation methodology of TQM.
15. Comment on the seven deadly diseases associated with
traditional management practices in industry.
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