DISTANCE EDUCATION
M.B.A. DEGREE EXAMINATION, DECEMBER 2017.
Fourth Semester
QUALITY MANAGEMENT
(Upto 2012-13 Academic Year and 2013 Calendar Year)
Time Three hours Maximum 100 marks
SECTION A — × 8 40 marks)
Answer any FIVE questions.
All questions carry equal marks.
1. What are the dimensions of quality which a consumer
looks for in a product?
2. What are the key features of zero defect manufacturing?
3. Can high quality and low costs go together?
4. Distinguish between total quality control system and
total quality management system.
5. What is benchmarking and how is it relevant globally?
6. What actions of leaders would ensure competitive
advantage?
7. Explain six-sigma principle.
8. How do strategic alliances serve as a source to TQM?
Sub. Code
45
DE-3094
2
Ws6
SECTION B — × 15 60 marks)
Answer any FOUR questions.
All questions carry equal marks.
9. Discuss the imperatives for success of a quality strategy.
10. Describe the three methodologies engaged by SQC.
11. Briefly discuss the reasons of MNCs emerging leaders of
global quality.
12. What is a quality circle and what are its objectives?
Describe the basic framework of a quality circle.
13. Discuss the harriers to TQM.
14. Discuss the key features on which the Deming prize is
awarded.
15. What, according to Crosby, are the five symptoms of a
problem organization? What are the four absolutes of
quality?
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