DISTANCE EDUCATION
M.B.A. DEGREE EXAMINATION, DECEMBER 2017.
Fourth Semester
QUALITY MANAGEMENT
(2013-14 Academic Year 2014 Calendar Year Onwards)
Time Three hours Maximum 100 marks
PART A — × 8 40 marks)
Answer any FIVE questions.
1. State the basic functions of quality.
2. What do you mean by total quality?
3. Write a note on quality assurance.
4. What is statistical process control?
5. Bring out the benefits of quality.
6. Give a short note on quality circles quality
teams.
7. State the global bench making.
8. What is the necessity of reward the quality?
PART B — × 15 60 marks)
Answer any FOUR questions.
9. Compare and contrast old philosophy of quality with new
philosophy.
10. Discuss the evolution of statistical quality control in
global trend.
Sub. Code
45
DE-3329
2
WS 20
11. "Maintaining the quality is very costly today" — Do you
agree.
12. Explain the six sigma quality approach and process.
13. Evaluate the TQC practices followed in US in Japan.
14. Describe the barriers to TQM in global perspective.
15. How can you maintaining TQM as a competitive
advantage in global trade? Explain.
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