DISTANCE EDUCATION
B.B.A. (Banking) DEGREE EXAMINATION, MAY 2017.
BUSINESS COMMUNICATION
(2005 onwards)
Time Three hours Maximum 100 marks
PART A — 8 40 marks)
Answer any FIVE questions.
All questions carry equal marks.
1. State the importance of an effective business letter.
2. Briefly explain the steps in drafting replies to defective or
incomplete orders.
3. What are the different types of replies given to status
enquiries?
4. Discuss the guidelines to be followed while confirming an
order.
5. Describe the different stages of collection correspondence.
6. Briefly explain the different types of insurance.
7. What is meant by minutes? Explain the different types of
minutes.
8. How would you define a report? Why a written report is
preferred for a oral report?
Sub. Code
11
DE-156
2
wk14
PART B — × 15 60 marks)
Answer any FOUR questions.
All questions carry equal marks.
9. Describe the different types of business letters.
10. You have received an order for 1,000 boxes of certain dry
fruits at Rs.3,600 per dozen boxes which is less by Rs.400
per dozen boxes. Write a reply declining to execute the
order giving proper reasons.
11. Explain the points to be considered for drafting replies
when the order is declined because of the unsuitability of
prices desired or heavy orders on hand.
12. What is a circular letter? What are the main objectives of
writing circular letters? Mention the situations in which
circular letters may be sent.
13. What is meant by overdraft? What information should be
included in a customer's letter to a bank seeking an
overdraft facility?
14. Draft the minutes of the first meeting of the Board of
Directors of a Joint stock company.
15. Discuss the important features of a good report.