DISTANCE EDUCATION
B.B.A. (Banking) DEGREE EXAMINATION, MAY 2016.
BUSINESS COMMUNICATION
(2005 Onwards)
Time Three hours Maximum 100 marks
SECTION A — 8 40 marks)
Answer any FIVE questions.
1. Define communication. How can a business
correspondence be used for reference for future action?
2. Discuss the characteristics of an effective business
letters.
3. Discuss the contents of an order letter.
4. What are the points to be borne in mind while writing a
letter refusing credit?
5. Draft a letter from customer to a bank to provide
overdraft facilities.
6. What are the characteristics of a good report?
7. What are the important forms of marine insurance
policies available? Explain.
8. As a secretary of a company draft a letter inviting the
directors to attend board meeting.
Sub. Code
11
DE-3343
2
Sp 1
SECTION B — × 15 60 marks)
Answer any FOUR questions.
9. Write an essay on the functions of business
correspondence.
10. A customer of your company has been supplied with a
defection personal computer. Draft a suitable reply
convincing him to accept a new personal computer as a
replacement.
11. Draft an application for the post of data entry operator in
a university.
12. Draft a minutes of an annual general meeting of a public
limited company.
13. Write a letter to an existing customer enquiring about the
financial status of a prospective customer.
14. Draft a circular letter announcing the introduction of a
new beauty cosmetic products.
15. Write an essay on rural development schemes of central
government.