DISTANCE EDUCATION
M.B.A. DEGREE EXAMINATION, MAY 2017.
Fourth Semester
QUALITY MANAGEMENT IN HOSPITALS
(Upto 2012 2013 Academic Year and 2013 Calendar Year)
Time Three hours Maximum 100 marks
SECTION A — 8 40 marks)
Answer any FIVE questions.
All questions carry equal marks.
1. Discuss the meaning and significance of Quality. Give
examples.
2. Highlight the interaction between the key elements of
TQM.
3. Explain the steps involved in implementing ISO manual
in a service sector.
4. Write a brief note on JCIA with its objectives and
benefits.
5. Define 'Quality Assurance'. List down its key elements
with apt examples.
6. Discuss the steps involved in Quality Delivery Process in
a multi-specialty hospital.
Sub. Code
41
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7. Write short notes on Benchmarking and its processes
with apt illustrations.
8. Explain the importance of training for achieving quality
in a corporate hospital.
SECTION B — × 15 60 marks)
Answer any FOUR questions.
All questions carry equal marks.
9. Explain the key aspects and terminologies of TQM
applied in Hospital Management.
What are the key challenges and opportunities in
implementing TQM in hospitals?
10. Write a detailed note on the evolution of ISO 9000
and its impact in quality movement.
"The ISO 9000 quality standards are not just a
formality but as a stepping stones of quality
management" Critically evaluate.
11. Illustrate the constitution, roles and responsibilities
of Quality Assurance Committee.
What are all the ways in which the quality
assurance methods implemented by the singlespecialty
hospitals?
12. Write a detailed note the following concepts with apt
illustrations
Quality Audit Purpose and Types
Standardization Application in Hospitals
Appraisal techniques of Quality Circle Performance.
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13. Discuss the scope, importance and merits of Pareto
Analysis and Cause and Effect Analysis.
Illustrate their application venues in hospitals.
14. Explain, using examples, the need, importance and
process of analyzing training needs for super speciality
hospitals.
15. Illustrate the following concepts with its practical
applications in hospital management
Fishbone Diagram
Scatter Diagram
Histogram.