DISTANCE EDUCATION
M.B.A. DEGREE EXAMINATION, DECEMBER 2017.
Fourth Semester
QUALITY MANAGEMENT IN HOSPITALS
(2013-14 Academic year and 2014 calendar year onwards)
Time Three hours Maximum 100 marks
SECTION A — × 8 40 marks)
Answer any FIVE questions.
All questions carry equal marks.
1. Explain total quality management and its impact
on health care services.
2. Write short notes on:
Medical audit
Peer review.
3. What are the functions of a quality assurance committee?
4. Briefly explain the purpose of quality assurance in
hospitals.
5. What are the quality awards issued to the hospitals?
6. How to assess quality of services provided in hospitals?
Sub. Code
44
DE-3288
2
WK 6
7. Discuss about the duties of national accreditation board
for hospitals (NABH) and healthcare, providers.
8. Explain the mechanics of six sigma.
SECTION B — × 15 60 marks)
Answer any FOUR questions.
All questions carry equal marks.
9. Explain detail about quality management services in
hospital.
10. Explain the techniques to be followed in HQM.
11. What are quality circles? Explain their role, in quality
management.
12. Explain the ISO 9000 series that are needed in hospitals.
13. Discuss the principles of medical audit.
14. Explain the quality control techniques that are commonly
used in health care services.
15. Explain the different methods used to evaluate hospitals
performance.
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