DISTANCE EDUCATION
M.B.A. DEGREE EXAMINATION, DECEMBER 2017.
Fourth Semester
QUALITY MANAGEMENT IN HOSPITALS
(Upto 2012-13 Academic year and 2013 calendar year)
Time Three hours Maximum 100 marks
PART A — X 8 40 marks)
Answer any FIVE questions.
All questions carry equal marks.
1. List the quality terminologies in quality management?
2. Write about ISO 9000?
3. Define quality assurance and what are the objectives of
quality assurance in hospital management?
4. What is quality auditing? Explain various types of quality
auditing in hospital management?
5. What are the different types of statistical techniques used
in measuring the quality management?
6. Define is training? Why training is required in hospital
management?
7. What is quality circles and state the protective benefits of
quality circles in Health management?
Sub. Code
41
DE-2633
2
sp4
8. Write about the following
Quality strategies
Quality policies
Quality circles
PART B — × 15 60 marks)
Answer any FOUR questions.
All questions carry equal marks.
9. Explain the dimensions of service quality in hospital
management.
10. Explain the key elements of ISO 9000 series required for
quality management for health care hospital
management.
11. Explain the methods of quality assurance in hospital
management.
12. Explain the evaluation performance standards of
Hospital Management.
13. Discuss the relevance of benchmarking to total quality
management in health care hospital management.
14. Explain the steps in re-engineering and application of
re-engineering in hospital management.
15. Explain the evaluation of hospital performance system.