Exam Details
| Subject | quality management in hospitals | |
| Paper | ||
| Exam / Course | m.b.a. hospital management | |
| Department | ||
| Organization | Alagappa University Distance Education | |
| Position | ||
| Exam Date | May, 2018 | |
| City, State | tamil nadu, karaikudi |
Question Paper
DISTANCE EDUCATION
M.B.A. DEGREE EXAMINATION, MAY 2018.
Fourth Semester
QUALITY MANAGEMENT IN HOSPITALS
(Upto 2012-13 Academic Year and 2013 Calendar Year)
Time Three hours Maximum 100 marks
PART A — × 8 40 marks)
Answer any FIVE questions.
1. What are the significance of quality management?
2. What are the benefits of ISO 9000?
3. Write a note on quality assurance committee.
4. What are the types of quality auditing?
5. Explain the purpose of evaluation of hospital
performance.
6. Write short notes on
Brainstorming
Pareto analysis.
7. What are the importance of training plan?
8. Explain JGA and its purpose.
Sub. Code
41
DE-3733
2
wk4
PART B — × 15 60 marks)
Answer any FOUR questions.
9. Discuss about the concept of total quality management.
10. Explain in detail about the characteristics of ISO 9000.
11. Write an essay on tools and techniques of quality.
12. Briefly explain the different methods used to assure
quality in hospitals.
13. Briefly explain the steps in quality delivery process.
14. Describe the techniques adopted in controlling quality of
health care services.
15. ''Quality of work can be improved by proper training''
Discuss.
—————
M.B.A. DEGREE EXAMINATION, MAY 2018.
Fourth Semester
QUALITY MANAGEMENT IN HOSPITALS
(Upto 2012-13 Academic Year and 2013 Calendar Year)
Time Three hours Maximum 100 marks
PART A — × 8 40 marks)
Answer any FIVE questions.
1. What are the significance of quality management?
2. What are the benefits of ISO 9000?
3. Write a note on quality assurance committee.
4. What are the types of quality auditing?
5. Explain the purpose of evaluation of hospital
performance.
6. Write short notes on
Brainstorming
Pareto analysis.
7. What are the importance of training plan?
8. Explain JGA and its purpose.
Sub. Code
41
DE-3733
2
wk4
PART B — × 15 60 marks)
Answer any FOUR questions.
9. Discuss about the concept of total quality management.
10. Explain in detail about the characteristics of ISO 9000.
11. Write an essay on tools and techniques of quality.
12. Briefly explain the different methods used to assure
quality in hospitals.
13. Briefly explain the steps in quality delivery process.
14. Describe the techniques adopted in controlling quality of
health care services.
15. ''Quality of work can be improved by proper training''
Discuss.
—————
Other Question Papers
Subjects
- computer applications in hospitalmanagement
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- health policy and health care system
- hospital core services
- hospital hazards management
- hospital planning and designing
- hospital records management
- hospital related laws
- hospital support services
- human resource management in hospitals
- management information system
- marketing of hospital services
- materials management in hospitals
- organisational behaviour
- principles of hospital management
- quality management in hospitals
- research methods