B.C.A. (Semester (CBCS) Examination, 2017
COMMUNICATION SKILLS
Day Date: Wednesday, 19-04-2017 Max. Marks: 70
Time: 10.30 AM to 01.00 PM
N.B. All questions are compulsory.
Figures to the right indicate full marks.
Q.1 Rewrite the following sentences by choosing correct alternative. 14
The inside address should be written
Below the salutation Above the heading
Above the salutation Above the date
Reports from the subordinates to the superiors take the form of

upward communication downward communication
face to face communication visual communication
A memo is an example of
Internal communication external communication
lateral communication informal communication
Posters fall under communication.
oral visual written spoken
Conciseness means
brevity courtesy coherence convincing
Bad listener will make communication.
good bad
excellent rather favorable
The process of conversion of the subject matter into symbols is
called
Encoding Decoding Both None of these
is essential for achieving job satisfaction.
Business Communication Process None of these
A may be communicate either oral or written.
Report Communicator Letter All
10) communication is accurate and precise.
Written Oral Face to face None of these
Page 1 of 2
SLR-US 4
11) Letter has the immediate objective of promoting the
sale of a product.
Sales Order Enquiry Circular
12) The etc. is an example of
apostrophe abbreviations
full stop capitalization
13) Information and communication technology include
E-mail Internet
Educational television All
14) The name of the report submitted by the public Ltd. Company
every year is
business report budget report
press report annual report
Q.2 Answer any seven of the following in two or three lines. 14
Define the term Communication.
What is memorandom?
What is decoding?
What is an agenda?
Explain the barrier to communication?
What is report?
What is E mail?
What is video conferencing?
Give the example of semantic barrier?
Q.3 Write note on any Two of the following. 10
Write short note on downward communication.
What are the objectives of the communication?
What is report describe types of reports.
Explain term attitude. 04
Q.4 Attempt any two of the following. 14
Define the term Communication. Explain process of
communication.
Write the minutes of the meeting held at Conference hall about
social annual gathering of your college on 25 Oct 2015 at 11 am.
Write a resume for the application of software developer.
Q.5 Write any two of the following. 14
Describe the layout of the business letter.
What is non-verbal communication? Write in details.
What are the barriers to communication? Explain physical barriers
in details.