B.C.A. (Semester (CBCS) Examination Mar/Apr-2018
COMMUNICATION SKILLS
Time: 2½ Hours
Max. Marks: 70
Instructions: All Questions are compulsory. Figures to the right indicate full marks.
Q.1
Fill in the blanks with the correct alternatives:-
14
Disturbance during transmission of a message on telephone is an example of barrier.
Socio-psychological
Cultural
Semantic
Mechanical
contains name and address of a company.
Main body of latter
Letter head
Salutation
Enclose
A list of subject to be discussed in a meeting is called
Notice
Agenda
Minutes
Check-list
is the process of converting ideas into words.
Coding
Uncoding
Decoding
Encoding
Reports that are submitted at regular intervals of time are called report.
Periodic
Routine
Weekly
Annual
communication means the communication between two or more persons which is connected officially to each other.
Grapevine
Casual
Formal
Informal
The 7 C s refers to the of communication.
Principles
Objectives
Process
Importance
s
Order and warning are forms of communication.
Upward
Downward
Horizontal
Diagonal
communication means communication with other business houses.
Internal
External
Formal
Informal
10) is an example of electronic communication?
Letter
Email
Memo
Notice
11) is aspects of body language is entirely unconscious involuntary.
Facial expression
Gesture posture
Personal appearance
All of these.
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SLR-SR-4
12) Closed mind in communication shows barriers.
Physical
Mental
Socio-psychological
Semantic
13) means the information must be brief and to the point.
Concise
Complete
Concrete
Courteous
14) placed between three or more items in a series.
Comma
Semi colon
Full stop
Question mark
Q.2
Write the answer of the following question:- (Any Seven)
14
What is mean by report?
Write definition of communication?
What is mean by meeting?
What is downward communication?
What is role of sender in communication?
Explain clarity principle.
What is letter head?
What is mean by minutes?
Explain information objective.
Q.3
Write the answer of the following question:- (Any Two)
What is upward communication? Explain their limitations in organization.
What is mean by barriers of communication? Explain semantic barriers.
Write any four principles of communication.
10
Use of Internet in modern office communication.
04
Q.4
Write the answer of the following questions:- (Any Two)
14
Write importance of communication in business?
Prepare a Resume for the post of software engineering in reputed company.
What is process of communication? Explain with diagram.
Q.5
Write the answers of the following questions:- (Any Two)
14
Write layout of the business communication.
Explain socio-psychological Barriers.
Explain aspects of body language.