B.C.A. (Semester (CBCS) Examination Oct/Nov-2017
COMMUNICATION SKILLS
Day Date: Thursday, 16-11-2017 Max. Marks: 70
Time: 10.30 AM to 01.00 PM
Instructions: All Questions are compulsory.
Figures to the right indicate full marks.
Q.1 Choose the most correct alternative for the following and rewrite the
sentence.
14
The principle of is used when attitude is used.
Consideration Clarity
Courtesy Correctness
The word 'communication; is derived from language
Sanskrit Greek
Latin English
is not device of oral communication.
Telephone Meeting
Lecture Letter
The Production Manager talks with the sales Manager is an example of
_______communication.
Upward Horizontal
Grapevine Consensus
The minutes are written in tense.
Simple Future Simple Present
Simple past None of the above
The processes of converting ideas in words are called
Feedback Decoding
Encoding Messaging
One of the following is not applicable for the downward communication.
Delay Loss of Information
Distortion Quick and Fast s
may be used for issuing warring to an employee.
Memorandum Minutes
Reports Notice
A list of subjects to be transacted in the impending meeting is called
Notice Report
Minutes Agenda
10) is a very fast and quick.
Downward Upward
Horizontal Grapevine
Page 2 of 2
SLR-SD-4
11) Conciseness means
Brief Full length
Big Broad
12) are used to introduce new products.
Credit Inquiry
Sales Collection
13) Pictures and graphs are the examples of
Verbal Non-verbal
Audio Vocal
14) A memo is an example of
Internal communication External communication
Lateral communication Informal communication
Q.2 Solve any seven from the following. 14
Define communication.
Explain language as a barrier to communication.
What is brain-drain?
Give two usages of full stop.
What is an Agenda?
What is an enclosure in letter?
Explain the importance of identification marks?
What is the purpose of consensus communication?
What is feedback?
Q.3 Write notes on any two of the following.
As secretary of the student's council of your college, write the notice and
draft the agenda of the meeting of the council members to plan and
discuss the conduct of the books exhibition.
What are non-verbal communication? And how they are useful for
communication?
Explain how you can follow the principles of courtesy for effective
communication.
10
Encoding and Decoding. 04
Q.4 Attempt any two of the following. 14
As the Assistant Manager draft a report to be submitted to the Managing
Director about the unrest among the staff regarding the company's policies.
Recommends the strategies to solve this problem.
Explain the process of communication with a neat diagram.
What are the modern forms of communication? Discuss the advantages and
disadvantages of multi-medias.
Q.5 Attempt any two of the following 14
Write an inquiry letter to computer hub about a various computers, models
and their price, payments, discount and mode of delivery.
What are the types of communication? Discuss the merits and demerits of
various types.
What is a barrier to communication? Illustrate a various barriers to
communication and provide solutions to overcome.