B.C.A. (Semester (CBCS) Examination Nov/Dec-2018
COMMUNICATION SKILLS
Time: 2½ Hours Max. Marks: 70
Instructions: All Questions are compulsory.
Figures to the right indicate full marks.
Q.1 Multiple Choice Questions. 14
Double Meaning of words is known as barrier.
Physical Semantic
Scio-psychological Cross-cultural
The List of items is separated by
Fullstop Colon
Semicolon Comma
Grapevine communication is a channel of communication.
Upward Downward
Formal Informal
Interview is a form of communication.
Written Oral
Audio Visual
Audio-visual aids are used in
Interview Presentation
Meeting Group discussion
communication is accurate and precise.
Written Oral
Face to face None of these
The etc. is an example of
Apostrophe Abbreviations
Full Stop Capitalization s
Fax is the type of Communication.
Oral Written
Informal None of these
The following is non-verbal communication
Facial expression Appearance
Posture All of the above
10) Communication is the task of imparting
Training Information
Knowledge Message
11) The following is the permanent records for business
Business letters Ledgers
Production reports All of the above
12) Body of a letter is divided into parts.
1 2
3 4
Page 2 of 2
SLR-SH-4
13) The response to a sender's message is called
Food bank Feedback
Food Back
14) Good punctuation involves misunderstanding
True False
Q.2 Answer the following. (Any Four) 08
What is memorandum?
What is "You Attitude"s?
What is Paralanguage?
What is Abbreviation?
What is voicemail?
Write notes on. (Any Two) 06
Grapevine
Punctuations
Electronic Communication
Q.3 Answer the following. (Any two) 08
Explain characteristics of good report.
Explain any 4 of Communication.
Explain Barriers to Communication.
Answer the following. (Any One) 06
What is Communication? Explain, Process of Communication in detail.
Write an application letter for the post of a Software Developer in
Supreme Software Pvt. Ltd. along with resume.
Q.4 Answer the following. (Any Two) 10
What is a Report? Explain Types of reports.
Write minutes of meeting held at Conference hall about annual cultural
fest of your college.
Explain Modem techniques of communication.
Answer the following. (Any One) 04
Explain objectives of Downward Communication.
What is Letter of Enquiry? Write an Enquiry Letter to House of Laptops,
Pune for enquiring about various offers they have on purchase of
Laptops.
Q.5 Answer the following. (Any two) 14
Explain Non verbal communication along with its types.
What is Letter? Explain different parts of letter with proper example.
Write a report on Garbage Collection problem in Solapur City.