DISTANCE EDUCATION
M.B.A. DEGREE EXAMINATION, DECEMBER 2017.
Fourth Semester
KNOWLEDGE AND CHANGE MANAGEMENT
(2013-14 Academic year and 2014 calendar year onwards)
Time Three hours Maximum 100 marks
SECTION A — × 8 40 marks)
Answer any FIVE questions.
All questions carry equal marks.
1. Explain the multidisciplinary nature of knowledge
management
2. Is there a difference between knowledge management
and business process management? Give reasons.
3. Why does knowledge management require motivations?
4. What are the objectives of change programmes?
5. Explain any two methods of handling resistance.
6. Distinguish between piece meal and holistic changes.
7. Enumerate the key issues in new knowledge
management.
8. What do you mean by 'change as turnaround'? Explain
with an example.
Sub. Code
42
DE-3326
2
WK 6
SECTION B — × 15 60 marks)
Answer any FOUR questions.
All questions carry equal marks.
9. Explain the following supporting concepts of knowledge
management: knowledge analysis, knowledge
planning, knowledge technology and computer
supported work systems.
10. Discuss why the Nonaka and Takeuchi model is spiral?
11. Explain the knowledge life cycle and business processing
environment with a suitable diagram.
12. Discuss any three techniques of mapping organizational
change.
13. Discuss the assumptions of Kurl-Lewin model.
14. Examine the leadership principles required in a rapidly
changing world.
15. Briefly describe the problem solving methods involving
knowledge engineering and transfer.
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