DISTANCE EDUCATION
M.B.A. (Tourism) DEGREE EXAMINATION,
DECEMBER 2017.
Third Semester
QUALITY IN TOURISM
(2013-14 Academic Year 2014 Calendar Year Onwards)
Time Three hours Maximum 100 marks
PART A — × 8 40 marks)
Answer any FIVE questions.
1. What are the factors that determine the quality in
Tourism?
2. What do you mean by 'Quality in Food Stuff"?
3. Write a note on "Protection to Tourists".
4. What do you meant by Emerging Assistance?
5. What are the sanitary and health requirements of
tourists?
6. What are the insurance facilities provided to Tourists?
7. What kind of Security measures are to be taken in tourist
transport vehicles?
8. What are the different type of travel assistance provided
to tourist in International Travels?
Sub. Code
35
DE-3292
2
WS 20
PART B — × 15 60 marks)
Answer any FOUR questions.
9. Define Quality. Explain in detail the quality
determinants in Tourism.
10. How Harmony can be achieved through quality in
tourism? Explain.
11. What are the measure to be taken for providing secured
transport service to tourist?
12. Define consumer protection. Explain the tourist rights
under Consumer Protection Act.
13. Examine the International Safety Standards.
14. Discuss the areas of International Co-operation in
Tourism.
15. What is the role of Indian Government for the
Development of Indian Tourism upto International
standard?
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