DISTANCE EDUCATION
M.B.A. DEGREE EXAMINATION, DECEMBER 2017.
Fourth Semester
STORE AND MALL MANAGEMENT
(2013-14 Academic year and 2014 calendar year onwards)
Time Three hours Maximum 100 marks
PART A — X 8 40 marks)
Answer any FIVE questions only.
1. Explain various locations in mall management.
2. What do you meant by FSN moving items?
3. How quality and price ranges assorted in inventory
management?
4. How did Malls and multiplexes developed?
5. What are advantages of Round-the-clock operation in
Malls?
6. How did promotional calendars are prepared in
operational efficiency of Mall management?
7. Write the importance of customer satisfaction.
8. What are the duties of cashier in retail stores?
Sub. Code
42
DE-3318
2
sp4
PART B — × 15 60 marks)
Answer any FOUR questions only.
9. Briefly explain about various racks installed in Mall.
10. How did Internal layout designs are arranged in store
and Mall management?
11. What are the techniques of inventory management to
ensure economy?
12. How did Mall maintenance management made?
13. Write in detail about Gross Margin Return on Inventory
Investment (GMROII).
14. What type of customer services provided?
15. List out and write importance of types of job positions in
retail stores.