P.G.D.C.A. (Semester (CBCS) Examination Oct/Nov-2017
COMMUNICATION SKILLS
Day Date: Thursday, 30-11-2017 Max. Marks: 70
Time: 10.30 AM to 01.00 PM
Instructions: All questions are compulsory.
Figures to the right indicate full marks.
Q.1 Choose the correct alternatives: 14
communication follows no set lines, nor any definite rules.
Horizontal Grapevine
Upward Downward
The media through which the message is sent called as
Channel Message
Feedback Sender
communication is bound to certain rules and principles.
External Formal
Informal Verbal
The Study of voice quality, volume and speech rate
Touch Postures
Gestures Paralanguage
Receiver's sense of hearing is addressed by signs.
Video Audio
Visual None of these
The distance between sender and receiver acts as barriers.
Physical Cultural
Semantic Psychological
is the focused conversation with specific purpose mentioned
in its agenda.
Notice Agenda
Meeting Minutes
The literal meaning of words is called as meaning.
Connotative Denotative
Bypassed Interpretative
communication follows from higher authority levels to the
lower levels.
Downward Upward
Horizontal Vertical
10) attitude in writing style emphasizes to
Writer Sender
Channel Reader
Page 2 of 2
SLR-CF-5
11) is the study of space language.
Chronemics Both a c
Proxemics None of these
12) means expressing much in a few words.
Preciseness Conciseness
Both a b None of above
13) is a shortened form of a word or phrase.
Abbreviation Numerals
Capitalization Spelling
14) Enclosures are indicated in the letters by
Encles Enclose
Encls None of these
Q.2 Write the answer of the following questions. (Any two) 14
State and describe the characteristics of Non-verbal communications?
What is the meaning by Grapevine Communication? Explain with examples.
What is E-mail technology
Q.3 Write the answer of the following questions. (Any two) 14
Write a note on Preciseness.
Explain types and process of Answering Machines.
What are the principles of effective communication?
Q.4 Write a Letter of Enquiry to Babar Goods Pvt. Ltd. Regarding availability
and supply of twenty Air Conditioners, as The Purchase Officer of Shukla
and Sons Pvt. Ltd.
14
OR
Draft an Application Letter for the post of Computer Operator.
Q.5 What are the different types and characteristics of Barriers in
Communication?
14
OR
What are the types, significance and importance of communication?