P.G.D.C.A. (Semester (CBCS) Examination, 2017
COMMUNICATION SKILLS
Day Date: Tuesday, 09-05-2017 Max. Marks: 70
Time: 10.30 AM to 01.00 PM
N.B. All questions are compulsory.
Figures to the right indicate full marks.
Q.1 Choose the correct alternative. 14
The communication cycle begins with an idea in the mine of the

Sender Receiver
Person None
A closed- mind communication shows barriers.
Physical Mental
Social -psychological Semantic
The best act of exchanging information is
E mail Social-media
Communication Assimilation
Minutes of the meeting are always written in tense.
Simple present Simple past
Future Continuous
is always embarrassing in a communication situation.
Silence Gossips
Sound Voice
Letters sent to introduce a new product or scheme are
letters.
Z
Introductory Advertisement
Sales Claim
Sounds and pictures are examples of communication.
Instant Sensory
Visual Audio-visual
The notice is written in tense.
Present Future
Past None
Page 1 of 2
SLR-T 05
Paralanguage is the communication effect of
facial expression gestures
voice variation postures
10) is not the objective of communication.
Motivation Invention
Raising moral Communication for education training
11) is a device for transmitting copies of printed images
over telephone lines.
Fax Xerox
Proxemics Scanner
12) Communication between same level people is called as
communication.
Grapevine Horizontal
Vertical None of these
13) A list of subjects to be discussed in meeting is called
Report Notice
Agenda minutes
14) is the process of converting words into meaning.
Coding Decoding
Encoding None
Q.2 Write the answer of the following questions. (Any two) 14
Explain the importance of communication.
What does Horizontal Communication mean? Explain it with
examples.
What are the advantages of Internet? Explain.
Q.3 Write the answer of the following questions. (Any two) 14
Explain the term modern communication technologies with
examples.
What are the types of report?
Write a note on Mechanism of Writing?
Q.4 You are Satish Mehta, Chatrapati Road, Sadashiv Peth, Pune;
Write a Complaint Letter with reply about your new borrowed
but damaged refrigerator: write to The Sales Manager, Daily
needs Electronics, Shivaji Nagar, Pune.
14
OR
Draft an Application Letter for the post of Accountant.
Q.5 Write a detail note on Non Verbal communication with its types,
objectives and characteristics?
14
OR
What do you mean by good report? State its characteristics and
steps. Prepare a report as an example.