P.G.D.C.A. (Semester (CBCS) Examination Mar/Apr-2018
COMMUNICATION SKILLS
Time: 2½ Hours
Max. Marks: 70
Instructions: All questions are compulsory. Figures to the right indicate full marks.
Q.1
Rewrite the following sentences by choosing the correct alternative.
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refers to the physical barriers of the communication.
Nonsense
Noise
Nowhere
Nobody
Our dress code is an example of communication.
verbal
nonverbal
written
spoken
Letter, e-mail, telephone etc. are of communication.
message
feedback
channel
encoding
Message is any signal that triggers the response of a
receiver
driver
sender
cleaner
Those who listen to a speaker are
audience
listeners
addressees
all of them
The message may be misinterpreted because of
Barriers
Distortions
Distractions
Noise
People cannot interact with each other without
Communication
Transport
Voice
Loudspeaker
Communication is the process of
Creating shared understanding
Speaking and listening
Understanding the opponent ideas
Making yourself clear
Communication is affected by Context.
Psychological
Environmental
Cultural
All of them
10) The following is the permanent records for business.
Business letters
Ledgers
Production reposts
All of the above
11) Body of a letter is divided into parts.
1
2
3
4
Page 2 of 2
SLR-CR-5
12) The word communication is derived from Communis (Latin) which means
Oral Speech
Common
Message
Community
13) context refers to the similarity of backgrounds between the sender and the receiver.
Physical
Social
Chronological
Cultural
14) Communication is the task of imparting
Training
Information
Knowledge
Message
Q.2
Answer the following questions.
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Explain the five of communication.
Explain the mechanism of Writing Skills?
Q.3
Answer the following questions.
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Distinguish between upward downward communication.
What are the factors to be considered while writing a Report?
Q.4
What is non verbal communication? Explain its components in detail.
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OR
What do you understand by group discussion? Explain the process and guidelines for effective group discussion.
Q.5
WANTED: A fast, accurate and hard-working Stenographer. Apply to, Box No. 67890, The Times of India, Aurangabad, giving full particulars and salary expected.
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OR
As the Sales Manager of Laptop manufacturing company, you conducted a market survey noticed a decline in the sales of your product. Write a Report on your market survey suggest steps to boost the sales.