P.G.D.C.A. (Semester (CBCS) Examination Oct/Nov-2018
COMMUNICATION SKILLS
Time: 2½ Hours Max. Marks: 70
Instructions: All questions are compulsory.
Figures to the right indicate full marks.
Q.1 Rewrite the following sentences by choosing the correct alternative: 14
The response to the sender's message is called
Encode Decode
Feedback None of the above
may be used for issuing warning to an employee.
Memorandum Minutes
Reports Notices
refers to all the factors that disrupt the communication.
Machine Noise
Mind All of the above
The language of the report should be
Formal Informal
Simple None of the above
Our dress is an example of communication.
Audio Oral
Written Non-Verbal
The is the person who transmits the massage.
Receiver Sender
Reporter Manager
Generally speaking, in business we communicate to
both persuade and inform persuade
inform entertain
The word communication is derived from communis (Latin) which means

Common Community
Message Oral Speech
Our address and phone number are shown on our
Letter head Snail mail
Postage Salutation
10) is not part of a cover letter?
Salutation Return address
References Close
11) Formal letters are also known as
Family Letters Official Letters
Bad news Letters Persuasive Letters
12) Body of the letter is divided into
One Two
Three Four
Page 2 of 2
SLR-CG-5
13) The study of communication through touch is
Chronemics Haptics
Proxemics Semantics
14) Horizontal communication takes place between
Superior to subordinate Subordinate to Superior
Employees with same status None of these
Q.2 Write short notes (any seven) 14
The attitude
Causes of brain drain in communication
What is a Agenda?
List contents of a Report
What do you mean by Internet?
Non-verbal communication
Explain decoding
Auditory communication
Q.3 Write notes on any two of the following 10
You had received an offer for the position of an administrative officer
in a private company. Draft your reply accepting the offer.
What is the difference between verbal and nonverbal communication?
Explain the merits and demerits of written communication.
Describe the attributes of effective communication? 04
Q.4 Attempt any two of the following 14
Explain the process of communication with a neat diagram.
State the common features of a Report and Explain the types of Reports.
Draft the Notice, Agenda of Annual General Meeting of Reliance
Industries Ltd.
Q.5 Attempt any two of the following 14
Define communication. What are the objectives of communication?
A committee has been appointed to look into the causes of the decline in
results of XYZ college at ABC university exams. Draft a Report.
Draft a letter of recommendation for your junior who is applying for the
post of senior sales officer at Tata Textiles.