Exam Details
| Subject | Retail Management Perspectives Communication | |
| Paper | ||
| Exam / Course | Diploma inRetailing | |
| Department | School of Management Studies (SOMS) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | December, 2016 | |
| City, State | new delhi, |
Question Paper
1. State the various types of teams generally found in organisations. Discuss the factors that influence the effectiveness of team work.
2. Describe various phases involved in decision making process in a retail organisation.
3. Discuss the issues that should be considered while developing an organisation design.
Describe the barriers to effective planning in a retail store.
List out the qualities of a good plan.
5. Describe briefly the various functions performed by management in a retail organisation.
6. Explain different leadership styles along with their consequences in the context of a retail store.
7. Discuss various stages in control process with suitable examples.
8. Write short notes on any two of the following:
Communication process
Body language (Kinesics)
Types of listening
Determinants of customer behaviour at service encounter.
2. Describe various phases involved in decision making process in a retail organisation.
3. Discuss the issues that should be considered while developing an organisation design.
Describe the barriers to effective planning in a retail store.
List out the qualities of a good plan.
5. Describe briefly the various functions performed by management in a retail organisation.
6. Explain different leadership styles along with their consequences in the context of a retail store.
7. Discuss various stages in control process with suitable examples.
8. Write short notes on any two of the following:
Communication process
Body language (Kinesics)
Types of listening
Determinants of customer behaviour at service encounter.
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- Buying and Merchandising
- Buying And Merchandising - II
- Customer Service Management
- Customer Value Management
- Human Resources
- It-Enabled Retailing
- Overview of Retailing
- Retail Management Perspectives Communication
- Retail Marketing and Communication
- Retail Operation And Store Management II
- Store Organisation-1
- Visual Merchandising And Store Management