Exam Details
| Subject | production and materials management | |
| Paper | ||
| Exam / Course | mba | |
| Department | ||
| Organization | solapur university | |
| Position | ||
| Exam Date | November, 2016 | |
| City, State | maharashtra, solapur |
Question Paper
M.B.A. II (Semester IV) Examination, 2016
Group E PRODUCTION AND MATERIAL MANAGEMENT (Paper IV)
Quality Management
Day and Date Wednesday, 7-12-2016 Total Marks 70
Time 10.30 a.m. to 1.30 p.m.
Instructions Question No. 1 is compulsory.
Attempt any two questions from Q. Q. 3 and Q. 4.
Attempt any two questions from Q. Q. 6 and Q. 7.
1. Study the following case carefully and answer the question given at the end.
Jolly Board Company recently discovered that the cost due to shipment of defective
items had risen to an alarming level. To correct the situation, they decided to
implement a quality assurance program. Preciously, all inspection was done by
workers on their own work. Because of the lack of formal education in quality
assurance for the present employees and managers, it was decided to form a
team of recent college graduates for Quality Assurance Programs (QAP).
The team which was formed was given the responsibility of reducing the
percentage of defective items being produced to half of the present level in one
month.
Problems, however, began to crop up immediately. Conflicts arose between the
inspectors of the QAP and the workers. Some of the older employees felt they
were being insulted whenever a quality problem was traced to their work. This
resentment often resulted in their work deteriorating further instead of improving.
Other workers believed they were being wrongly accused of shoddy workmanship.
Some even accused the inspectors of actually making defects in their work so
that they could claim they had found a problem spot (defect) and hence, look
good in the eyes of the QAP Manager.
P.T.O.
Seat
No.
SLR-T 70
Monitoring after the first month showed that the quality level had actually
worsened. Management felt that perhaps they had introduced the quality
assurance program improperly.
Questions
Analyze the case. 5
Identify the problem. 2
Find out alternative solution. 5
Give the best solution. 2
2. Short Notes (any 14
Statistical Process Control.
Crosby's Philosophy.
Importance of Quality Policy.
3. Short Notes (any 14
Importance of Reliability in TQM.
Quality Audit.
Cost of Quality.
4. Short Notes (any 14
Benefits of Control Chart.
Objectives of ISO 9000.
Quality circle.
5. Discuss the significance of managing human resource in Total Quality
Management. 14
6. Explain 12 implementation steps in Six Sigma Management. 14
7. Discuss the Baldrige Award Criteria framework with neat diagram. 14
Group E PRODUCTION AND MATERIAL MANAGEMENT (Paper IV)
Quality Management
Day and Date Wednesday, 7-12-2016 Total Marks 70
Time 10.30 a.m. to 1.30 p.m.
Instructions Question No. 1 is compulsory.
Attempt any two questions from Q. Q. 3 and Q. 4.
Attempt any two questions from Q. Q. 6 and Q. 7.
1. Study the following case carefully and answer the question given at the end.
Jolly Board Company recently discovered that the cost due to shipment of defective
items had risen to an alarming level. To correct the situation, they decided to
implement a quality assurance program. Preciously, all inspection was done by
workers on their own work. Because of the lack of formal education in quality
assurance for the present employees and managers, it was decided to form a
team of recent college graduates for Quality Assurance Programs (QAP).
The team which was formed was given the responsibility of reducing the
percentage of defective items being produced to half of the present level in one
month.
Problems, however, began to crop up immediately. Conflicts arose between the
inspectors of the QAP and the workers. Some of the older employees felt they
were being insulted whenever a quality problem was traced to their work. This
resentment often resulted in their work deteriorating further instead of improving.
Other workers believed they were being wrongly accused of shoddy workmanship.
Some even accused the inspectors of actually making defects in their work so
that they could claim they had found a problem spot (defect) and hence, look
good in the eyes of the QAP Manager.
P.T.O.
Seat
No.
SLR-T 70
Monitoring after the first month showed that the quality level had actually
worsened. Management felt that perhaps they had introduced the quality
assurance program improperly.
Questions
Analyze the case. 5
Identify the problem. 2
Find out alternative solution. 5
Give the best solution. 2
2. Short Notes (any 14
Statistical Process Control.
Crosby's Philosophy.
Importance of Quality Policy.
3. Short Notes (any 14
Importance of Reliability in TQM.
Quality Audit.
Cost of Quality.
4. Short Notes (any 14
Benefits of Control Chart.
Objectives of ISO 9000.
Quality circle.
5. Discuss the significance of managing human resource in Total Quality
Management. 14
6. Explain 12 implementation steps in Six Sigma Management. 14
7. Discuss the Baldrige Award Criteria framework with neat diagram. 14
Other Question Papers
Subjects
- (paper – x) financial management
- (paper – xi) human resource management
- accounting for management
- accounting for managers
- agricultural marketing
- agricultural production management
- agro-processing industries and rural industrialization
- banking and insurance (paper – xvi)
- brand management and social marketing
- busines ethics
- business ethics (new) (cbcs)
- business ethics (old)
- corporate planning and strategic management (old)
- corporate planning and strategic management(old cbcs)
- day and date : friday, 30-11-2018 total
- economic environment for business
- entrepreneurship development and project management
- excel
- excellence in management
- export policy, procedure and documents (paper – ii)
- financial decision analysis
- financial management
- fundamentals of agriculture and co-operative management
- fundamentals of agriculture and co-operative management (new cbcs)
- global human resource management
- group d – system management (paper – ii)
- human resource initiatives (paper – ii)
- human resource management
- indian financial system
- indian financial system (paper – xix)
- industrial engineering
- industrial relations and labour regulations
- integrated marketing communication and consumer behaviour
- international busines (paper – xiii)
- international business environment (old)
- international business environment (paper – i)
- international finance
- international financial system and markets
- international financial systems and markets
- international logistics
- international marketing
- international trade and agriculture
- international trade procedures and documentation
- international trade procedures and documentations
- investment management
- it for management
- legal aspects of busines
- legal aspects of business
- logistics and supply chain management
- logistics and supply chain management (paper – xx)
- management accounting
- management accounting (paper–xviii)
- management acounting
- management information system
- managerial communication – i
- managerial communication – ii
- managerial economics
- managerial excellence
- marketing management
- marketing management (cbcs)
- operations management
- organisational behaviour
- organizational behaviour
- paper – ix : marketing management
- paper – xii : production and materials management (old)
- paper – xiii : economic environment of busines
- paper – xiv : managerial comunication – ii
- paper – xv : research methodology
- paper – xvi : event management(new)
- paper – xvi : operations management
- paper – xvii : strategic management
- performance management and compensation
- perspectives of management
- principles of management
- product and brand management
- product and brand management (paper – i)
- production and materials management
- production management and operations research (paper – xii)
- programing concepts and advanced
- programming concepts and advanced excel
- project planning and working capital management
- purchasing and inventory management
- purchasing and inventory management (paper – xix)
- quality management
- relational database management system
- research methodology
- research methodology (paper – xv)
- retail and rural marketing
- sales and distribution management (new) paper – xx
- sales and strategic marketing
- sales and strategic marketing (new cbcs)
- sales and strategic marketing (old)
- security and control information system
- skill development (paper – xix)
- statistical methods
- statistics for management
- strategic financial management
- strategic financial management (paper – ii)
- strategic human resource management
- strategic human resource management (old)
- strategic human resource management (paper – xix)
- system management
- system management security and control information system
- systems management
- systems management (paper – i)
- systems management (paper – ii)
- taxation
- training and development
- training and development gr.c : human resource management
- world class manufacturing