Exam Details
| Subject | production and materials management | |
| Paper | ||
| Exam / Course | mba | |
| Department | ||
| Organization | solapur university | |
| Position | ||
| Exam Date | May, 2017 | |
| City, State | maharashtra, solapur |
Question Paper
M.B.A. (Part II) (Semester IV) Examination, 2017
Group E PRODUCTION AND MATERIALS MANAGEMENT
(Paper IV)
Quality Management
Day and Date Wednesday, 24-5-2017 Total Marks 70
Time 10.30 a.m. to 1.30 p.m.
Instructions Question No. 1 is compulsory.
Solve any two questions from Q. Q. 3 and Q. 4.
Attempt any two questions from Q. Q. 6 and Q. 7.
1. Case Study. 14
Wilson Engineering Limited was the manufacture and seller of generators.
The company offered a wide range of products and developed a vertically integrated
supply chain for components. With a Mission of becoming a global leader and a
provider of state of the art generators at the most competitive price, WEL followed
an aggressive acquisition plan to expand its technology base and product range.
To comply with its mission the strength of its staff increased from 36 in 1990 to
over 10,000.
The same year the company started receiving complaints about defects in the
generators supplied to its customers in The UK. WEL was able to address the
issue promptly and offered solutions which were appreciated by its customers.
However the incident had an adverse effect on its reputation which affected the
inflow of orders adversely. The industry considered this issue negatively and
many were apprehensive about WEL's capability to provide reliable products.
Just as the issue seemed to be under control a year later reports of cracks in
generator parts supplied by WEL appeared in Industry Journals. It was reported
that the cracking was because of extreme gusts in the region. There were reports
about lower availability, its incompatibility with the electricity grid and regular
breakdowns due to cold weather in projects managed by Natural Energy Ltd. one
of the largest customers of WEL. Natural Energy Ltd. had purchased 200 generators
from WEL and had called for an emergency meeting with WEL officials. WEL
accepted the defects and vowed to analyze the problem and give a solution
within 2 months.
2 months later the VP-Quality Management of WEL announced that the company
had come up with a plan to overcome the issue occurring at Natural Energy Ltd.
He declared that WEL would undertake up a retrofit program to solve the cracking
problem in the generators. The company announced that the retrofit required
structural strengthening of all the parts and would complete the task within 6
months and for this purpose the company had made provision of an amount of
After the announcement WEL's stock crashed by 20%.
Answer the following questions given below
Questions
Analyze the case. 5
Identify the problem. 2
Find out alternative solutions. 5
Give the best solution. 2
2. Short notes (any two) 14
Importance of Quality Circle in employee participation.
Define statistical process control. Discuss advantages of SPC.
Fish Bone Diagram.
3. Short notes (any two) 14
Benefits of ISO 9000 certification.
Juran Quality Trilogy.
Quality Audit.
4. Short notes (any two) 14
Benefits of Total Quality Management.
Relation between reliability and maintainability.
Importance of Inspection in Quality Assurance.
5. State Deming's 14 points of Quality Management. Explain their interrelationships
and why they must be reviewed as a whole rather than individually 14
6. What is Six Sigma Explain 12 implementation steps in Six Sigma. 14
7. What is meant by Quality Improvement team. Explain role of workers, Supervisors
and Management in TQM. 14
Group E PRODUCTION AND MATERIALS MANAGEMENT
(Paper IV)
Quality Management
Day and Date Wednesday, 24-5-2017 Total Marks 70
Time 10.30 a.m. to 1.30 p.m.
Instructions Question No. 1 is compulsory.
Solve any two questions from Q. Q. 3 and Q. 4.
Attempt any two questions from Q. Q. 6 and Q. 7.
1. Case Study. 14
Wilson Engineering Limited was the manufacture and seller of generators.
The company offered a wide range of products and developed a vertically integrated
supply chain for components. With a Mission of becoming a global leader and a
provider of state of the art generators at the most competitive price, WEL followed
an aggressive acquisition plan to expand its technology base and product range.
To comply with its mission the strength of its staff increased from 36 in 1990 to
over 10,000.
The same year the company started receiving complaints about defects in the
generators supplied to its customers in The UK. WEL was able to address the
issue promptly and offered solutions which were appreciated by its customers.
However the incident had an adverse effect on its reputation which affected the
inflow of orders adversely. The industry considered this issue negatively and
many were apprehensive about WEL's capability to provide reliable products.
Just as the issue seemed to be under control a year later reports of cracks in
generator parts supplied by WEL appeared in Industry Journals. It was reported
that the cracking was because of extreme gusts in the region. There were reports
about lower availability, its incompatibility with the electricity grid and regular
breakdowns due to cold weather in projects managed by Natural Energy Ltd. one
of the largest customers of WEL. Natural Energy Ltd. had purchased 200 generators
from WEL and had called for an emergency meeting with WEL officials. WEL
accepted the defects and vowed to analyze the problem and give a solution
within 2 months.
2 months later the VP-Quality Management of WEL announced that the company
had come up with a plan to overcome the issue occurring at Natural Energy Ltd.
He declared that WEL would undertake up a retrofit program to solve the cracking
problem in the generators. The company announced that the retrofit required
structural strengthening of all the parts and would complete the task within 6
months and for this purpose the company had made provision of an amount of
After the announcement WEL's stock crashed by 20%.
Answer the following questions given below
Questions
Analyze the case. 5
Identify the problem. 2
Find out alternative solutions. 5
Give the best solution. 2
2. Short notes (any two) 14
Importance of Quality Circle in employee participation.
Define statistical process control. Discuss advantages of SPC.
Fish Bone Diagram.
3. Short notes (any two) 14
Benefits of ISO 9000 certification.
Juran Quality Trilogy.
Quality Audit.
4. Short notes (any two) 14
Benefits of Total Quality Management.
Relation between reliability and maintainability.
Importance of Inspection in Quality Assurance.
5. State Deming's 14 points of Quality Management. Explain their interrelationships
and why they must be reviewed as a whole rather than individually 14
6. What is Six Sigma Explain 12 implementation steps in Six Sigma. 14
7. What is meant by Quality Improvement team. Explain role of workers, Supervisors
and Management in TQM. 14
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