Exam Details
| Subject | managerial communication – ii | |
| Paper | ||
| Exam / Course | mba | |
| Department | ||
| Organization | solapur university | |
| Position | ||
| Exam Date | November, 2016 | |
| City, State | maharashtra, solapur |
Question Paper
M.B.A. (Part (Semester II) (New CBCS) Examination, 2016
Paper XIV MANAGERIAL COMMUNICATION II
Day and Date Monday, 5-12-2016 Total Marks 70
Time 2.30 p.m. to 5.00 p.m.
Instructions Q. No. 1 is compulsory.
Attempt any two questions from Q. No. 2 to Q. No. 4.
Attempt any two questions from Q. No. 5 to Q. No. 7.
1. Case Study
At UP institute of Technology and Science a number of professors in the engineering
and science department and a chief librarian from the Massachusetts Institute of
Technology in the US worked as a visiting faculty under the MIT- Ford Foundation
UPTIS collaboration of 2 years. The Indian faculties and their families were
happy to have the guest on the campus. There were frequent parties and family
get togethers which resulted in many friendships among the host and the visitors.
One day, professor and head of the Mech. Dept. Dr. Sharma, went to the central
library to discuss the possibility of procuring certain international books and journals
for UPTIS with the visiting German Library Chief, James Wandel. Dr. Sharma
reached about a half hour late than the prearranged time. The door was shut, but
he opened it and walked in, pulled a chair to move it closer, sat down, leaned over
the desk, extended his hand and said, "how are you Jammy this morning
Dr. Sharma was surprised to see a frown on James face and felt further confused
to hear the question, "By the way are you my Boss
"No" said Dr. Sharma.
"Then please know my name is James"
"I am sorry I didn't mean to be impolite or rude to you. I just wanted to address
you in a more friendly way. I am indeed very sorry Mr. James"
James quite annoyed harshly asked "Yes what do you want
"Nothing" replied Dr. Sharma and left James office completely puzzled and
disappointed.
Questions
What went wrong in his exchange 5
Was Mr. James Wandel right in his reaction 4
What can one learn from this case about business and professional
interactions 5
Seat
No.
SLR-T 14
2. Write short notes on (any two). 14
Advantages and Disadvantages of Oral Presentation.
Types of Interviews.
Internet Press Release.
3. Answer in brief (any two). 14
Define Memo. Explain in brief the characteristics of effective memo.
What is meant by Business Etiquette What etiquettes are required in office
settings
Your class has decided to go for a picnic. Write a letter to the owner of a bus
service, making enquiries.
4. Write short notes on (any two). 14
Principles of effective writing.
Characteristics of successful Group Discussion.
Direct and Indirect communication styles.
5. Draft a quotation to the computer institute for a computer. Continue it by placing
an order for 60 computers for a computer education class to be opened very
shortly. 14
6. Explain the characteristics of an interview. What are the types of interview
questions Brief out the answering strategies which are required in an interview. 14
7. Define Presentation. Explain in brief the process required for making a business
presentation. 14
Paper XIV MANAGERIAL COMMUNICATION II
Day and Date Monday, 5-12-2016 Total Marks 70
Time 2.30 p.m. to 5.00 p.m.
Instructions Q. No. 1 is compulsory.
Attempt any two questions from Q. No. 2 to Q. No. 4.
Attempt any two questions from Q. No. 5 to Q. No. 7.
1. Case Study
At UP institute of Technology and Science a number of professors in the engineering
and science department and a chief librarian from the Massachusetts Institute of
Technology in the US worked as a visiting faculty under the MIT- Ford Foundation
UPTIS collaboration of 2 years. The Indian faculties and their families were
happy to have the guest on the campus. There were frequent parties and family
get togethers which resulted in many friendships among the host and the visitors.
One day, professor and head of the Mech. Dept. Dr. Sharma, went to the central
library to discuss the possibility of procuring certain international books and journals
for UPTIS with the visiting German Library Chief, James Wandel. Dr. Sharma
reached about a half hour late than the prearranged time. The door was shut, but
he opened it and walked in, pulled a chair to move it closer, sat down, leaned over
the desk, extended his hand and said, "how are you Jammy this morning
Dr. Sharma was surprised to see a frown on James face and felt further confused
to hear the question, "By the way are you my Boss
"No" said Dr. Sharma.
"Then please know my name is James"
"I am sorry I didn't mean to be impolite or rude to you. I just wanted to address
you in a more friendly way. I am indeed very sorry Mr. James"
James quite annoyed harshly asked "Yes what do you want
"Nothing" replied Dr. Sharma and left James office completely puzzled and
disappointed.
Questions
What went wrong in his exchange 5
Was Mr. James Wandel right in his reaction 4
What can one learn from this case about business and professional
interactions 5
Seat
No.
SLR-T 14
2. Write short notes on (any two). 14
Advantages and Disadvantages of Oral Presentation.
Types of Interviews.
Internet Press Release.
3. Answer in brief (any two). 14
Define Memo. Explain in brief the characteristics of effective memo.
What is meant by Business Etiquette What etiquettes are required in office
settings
Your class has decided to go for a picnic. Write a letter to the owner of a bus
service, making enquiries.
4. Write short notes on (any two). 14
Principles of effective writing.
Characteristics of successful Group Discussion.
Direct and Indirect communication styles.
5. Draft a quotation to the computer institute for a computer. Continue it by placing
an order for 60 computers for a computer education class to be opened very
shortly. 14
6. Explain the characteristics of an interview. What are the types of interview
questions Brief out the answering strategies which are required in an interview. 14
7. Define Presentation. Explain in brief the process required for making a business
presentation. 14
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