Exam Details
| Subject | managerial communication – ii | |
| Paper | ||
| Exam / Course | mba | |
| Department | ||
| Organization | solapur university | |
| Position | ||
| Exam Date | May, 2017 | |
| City, State | maharashtra, solapur |
Question Paper
M.B.A. (Part (Semester II) (CBCS) Examination, 2017
MANAGERIAL COMMUNICATION II (Paper XIV)
Day and Date Tuesday, 23-5-2017 Total Marks 70
Time 2.30 p.m. to 5.00 p.m.
Instructions Question No. 1 is compulsory.
Attempt any two questions from Q. No. Q. No. 3 and
Q. No. 4.
Attempt any two questions from Q. No. Q. No. 6 and
Q. No. 7.
Figures to the right indicate full marks.
1. Case Study.
Mr. Arvind Patil recently joined Sujay Dairy Ltd., as a production manager three
months ago. He has 25 years work experience with another reputed Dairy Unit
Amit Dairy Ltd., operating in the area of especially milk powder. He was well
known for his working style with no excuse. He started facing problems related
to communication especially getting information from top management to lower
management. There used to be lacunas in forwarding messages even in oral
also. Once a very important message was given in oral when the importance for
written communication. Mr. Arvind Patil urged the concerns at least pass on a
SMS to get the information. But no way it was improved every day there used to
be a communication gap and the problem used to arise.
He was supposed to attend a routine departmental heads meeting last Wednesday
at 4.00 p.m, which was presided over by the managing director of the company.
He did not attend the meeting as there was no formal or informal communication
to him, the managing director didn't like his absence as there were many important
items to be discussed regarding production department. Mr. Arvind Patil was
called by the managing director on the next day and asked explanation for not
attending the meeting. Mr. Arvind Patil replied that there was no information. He
also added that in the previous organization the communication used to be very
strong in the form of SMS' and Notices counter signed by respective persons
and no communication gap could take place.
The MD called the secretary and asked why this has happened. The secretary
said that it was a routine meeting and as such information was not sent to any
departmental head. But all other heads, except Mr. Arvind Patil, attended the
meeting.
Analysis the case. 5
Identify the problem. 2
Discuss the alternatives. 5
Suggest the best solution. 2
2. Write short notes on (any two)
Explain Types of Interviews.
Discuss Telephone Etiquettes.
What do you mean Bio-data and Curriculum Vitae
3. Write short notes on (any two)
Purpose of effective writing.
Characteristics of job interview.
Visual aids for Business Presentation.
4. Write short notes on (any two)
Distinguish between Letters v/s memo.
Characteristics of successful Group Discussion.
What is a Press Conference meant for communication
5. Explain in detail various steps in planning and also which things you will keep in
mind in organizing the presentation. 14
6. Explain concept of culture. Also explain direct and indirect communication styles
with problems of cultural differences. 14
7. Write a letter of enquiry to Maharashtra Enterprises, Mumbai asking for
quotation to purchase steel furniture for your office at Solapur. 7
In response to the enquiry write a letter of quotation on behalf of Maharashtra
Enterprises. 7
MANAGERIAL COMMUNICATION II (Paper XIV)
Day and Date Tuesday, 23-5-2017 Total Marks 70
Time 2.30 p.m. to 5.00 p.m.
Instructions Question No. 1 is compulsory.
Attempt any two questions from Q. No. Q. No. 3 and
Q. No. 4.
Attempt any two questions from Q. No. Q. No. 6 and
Q. No. 7.
Figures to the right indicate full marks.
1. Case Study.
Mr. Arvind Patil recently joined Sujay Dairy Ltd., as a production manager three
months ago. He has 25 years work experience with another reputed Dairy Unit
Amit Dairy Ltd., operating in the area of especially milk powder. He was well
known for his working style with no excuse. He started facing problems related
to communication especially getting information from top management to lower
management. There used to be lacunas in forwarding messages even in oral
also. Once a very important message was given in oral when the importance for
written communication. Mr. Arvind Patil urged the concerns at least pass on a
SMS to get the information. But no way it was improved every day there used to
be a communication gap and the problem used to arise.
He was supposed to attend a routine departmental heads meeting last Wednesday
at 4.00 p.m, which was presided over by the managing director of the company.
He did not attend the meeting as there was no formal or informal communication
to him, the managing director didn't like his absence as there were many important
items to be discussed regarding production department. Mr. Arvind Patil was
called by the managing director on the next day and asked explanation for not
attending the meeting. Mr. Arvind Patil replied that there was no information. He
also added that in the previous organization the communication used to be very
strong in the form of SMS' and Notices counter signed by respective persons
and no communication gap could take place.
The MD called the secretary and asked why this has happened. The secretary
said that it was a routine meeting and as such information was not sent to any
departmental head. But all other heads, except Mr. Arvind Patil, attended the
meeting.
Analysis the case. 5
Identify the problem. 2
Discuss the alternatives. 5
Suggest the best solution. 2
2. Write short notes on (any two)
Explain Types of Interviews.
Discuss Telephone Etiquettes.
What do you mean Bio-data and Curriculum Vitae
3. Write short notes on (any two)
Purpose of effective writing.
Characteristics of job interview.
Visual aids for Business Presentation.
4. Write short notes on (any two)
Distinguish between Letters v/s memo.
Characteristics of successful Group Discussion.
What is a Press Conference meant for communication
5. Explain in detail various steps in planning and also which things you will keep in
mind in organizing the presentation. 14
6. Explain concept of culture. Also explain direct and indirect communication styles
with problems of cultural differences. 14
7. Write a letter of enquiry to Maharashtra Enterprises, Mumbai asking for
quotation to purchase steel furniture for your office at Solapur. 7
In response to the enquiry write a letter of quotation on behalf of Maharashtra
Enterprises. 7
Other Question Papers
Subjects
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- (paper – xi) human resource management
- accounting for management
- accounting for managers
- agricultural marketing
- agricultural production management
- agro-processing industries and rural industrialization
- banking and insurance (paper – xvi)
- brand management and social marketing
- busines ethics
- business ethics (new) (cbcs)
- business ethics (old)
- corporate planning and strategic management (old)
- corporate planning and strategic management(old cbcs)
- day and date : friday, 30-11-2018 total
- economic environment for business
- entrepreneurship development and project management
- excel
- excellence in management
- export policy, procedure and documents (paper – ii)
- financial decision analysis
- financial management
- fundamentals of agriculture and co-operative management
- fundamentals of agriculture and co-operative management (new cbcs)
- global human resource management
- group d – system management (paper – ii)
- human resource initiatives (paper – ii)
- human resource management
- indian financial system
- indian financial system (paper – xix)
- industrial engineering
- industrial relations and labour regulations
- integrated marketing communication and consumer behaviour
- international busines (paper – xiii)
- international business environment (old)
- international business environment (paper – i)
- international finance
- international financial system and markets
- international financial systems and markets
- international logistics
- international marketing
- international trade and agriculture
- international trade procedures and documentation
- international trade procedures and documentations
- investment management
- it for management
- legal aspects of busines
- legal aspects of business
- logistics and supply chain management
- logistics and supply chain management (paper – xx)
- management accounting
- management accounting (paper–xviii)
- management acounting
- management information system
- managerial communication – i
- managerial communication – ii
- managerial economics
- managerial excellence
- marketing management
- marketing management (cbcs)
- operations management
- organisational behaviour
- organizational behaviour
- paper – ix : marketing management
- paper – xii : production and materials management (old)
- paper – xiii : economic environment of busines
- paper – xiv : managerial comunication – ii
- paper – xv : research methodology
- paper – xvi : event management(new)
- paper – xvi : operations management
- paper – xvii : strategic management
- performance management and compensation
- perspectives of management
- principles of management
- product and brand management
- product and brand management (paper – i)
- production and materials management
- production management and operations research (paper – xii)
- programing concepts and advanced
- programming concepts and advanced excel
- project planning and working capital management
- purchasing and inventory management
- purchasing and inventory management (paper – xix)
- quality management
- relational database management system
- research methodology
- research methodology (paper – xv)
- retail and rural marketing
- sales and distribution management (new) paper – xx
- sales and strategic marketing
- sales and strategic marketing (new cbcs)
- sales and strategic marketing (old)
- security and control information system
- skill development (paper – xix)
- statistical methods
- statistics for management
- strategic financial management
- strategic financial management (paper – ii)
- strategic human resource management
- strategic human resource management (old)
- strategic human resource management (paper – xix)
- system management
- system management security and control information system
- systems management
- systems management (paper – i)
- systems management (paper – ii)
- taxation
- training and development
- training and development gr.c : human resource management
- world class manufacturing