DISTANCE EDUCATION
M.B.A. DEGREE EXAMINATION, MAY 2017.
Fourth Semester
QUALITY MANAGEMENT
(Upto 2012-13 Academic Year and 2013 Calendar Year)
Time Three hours Maximum 100 marks
PART A — × 8 40 marks)
Answer any FIVE questions.
1. Quality as meeting standards Discuss.
2. Short note on
6 sigma
Quality meeting standards.
3. Define Quality economics, briefly explain the role of
MNCs in emergence of global quality.
4. Define TQC. Briefly explain the different elements of
TQC with suitable example.
5. Short note on
JIT
SPC
6. Define TQM. Briefly explain the elements of TQM with
suitable example.
Sub. Code
45
DE-813
2
wk4
7. Short note on
Indian Golden peacock national quality award.
US Malcolm baldrige National Quality award.
8. Define Competitive advantage. How core competence
and strategic alliances are useful for quality assurance.
PART B — × 15 60 marks)
Answer any FOUR questions.
9. Define perceived quality. Briefly explain the
contributions of quality guru like Jwan, Deming and
crosby.
10. Define Statistical quality control. Briefly explain the
objective and evolution of statistical quality control.
11. Brief note on
Zero defect manufacturing
Environmental Qs 14000.
12. Briefly explain the ISO 9000 series with suitable
example.
13. List down and explain the objective of total quality
control system and total quality management.
14. Brief note on
Vendor quality
Benefits of quality.
15. Briefly explain 6 sigma quality approach and process
indetail with suitable example.