DISTANCE EDUCATION
M.B.A. DEGREE EXAMINATION, MAY 2018.
Fourth Semester
QUALITY MANAGEMENT
(Upto 2012-2013 Academic Year 2013 Calendar Year)
Time Three hours Maximum 100 marks
PART A — x 8 40 marks)
Answer any FIVE questions.
1. Explain the concept of quality''.
2. Who is Deming? State the contributions of Deming in
brief.
3. Trace the evolution and growth of statistical quality
control.
4. Summarise the various benefits of quality.
5. State briefly the six sigma quality approach.
6. What is global bench marking? Why is it needed?
7. Enumerate the barriers in total quality management.
8. List out the recognised quality awards at a global level.
Sub. Code
45
DE-4227
2
Ws9
PART B — x 15 60 marks)
Answer any FOUR questions.
9. Explain the significance of quality in brief.
10. Write an elaborate note on statistical process control and
acceptance sampling.
11. Discuss the subject matter of quality economics.
12. Examine the steps in six sigma quality approach.
13. Describe the various elements of total quality
management.
14. Bring out the relationship between local quality
management and leadership.
15. Explain the concept and significance of quality systems.
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