Exam Details
| Subject | quality management | |
| Paper | ||
| Exam / Course | m.b.a. (rm) | |
| Department | ||
| Organization | Alagappa University Distance Education | |
| Position | ||
| Exam Date | December, 2017 | |
| City, State | tamil nadu, karaikudi |
Question Paper
DISTANCE EDUCATION
M.B.A. DEGREE EXAMINATION, DECEMBER 2017.
Fourth Semester
QUALITY MANAGEMENT
(Upto 2012 2013 Academic Year and 2013 Calendar Year)
Time Three hours Maximum 100 marks
PART A — × 8 40 marks)
Answer any FIVE questions.
1. "Quality is a customer delight" Discuss.
2. State the need for quality.
3. Trace the evolution and objectives of SQL.
4. Explain the nature of quality economics.
5. Narrate the present trends in TQC in Japan.
6. What are quality circles? Mention their distinguishing
features.
7. Give an account of TQM in global perspective.
8. How do core competence and strategic alliance ensure
quality?
Sub. Code
45
DE-3115
2
Sp 6
PART B — × 15 60 marks)
Answer any FOUR questions.
9. Discuss the contributions of Juran in quality
management.
10. Explain the fundamentals of statistical quality control.
11. Analyse the role of MNCs in emergence of global quality.
12. Examine the elements of total quality control.
13. Write an elaborate note on ISO 9000 series.
14. Explain how total quality management is implemented.
15. What is business process reengineering? Explain its
significance.
M.B.A. DEGREE EXAMINATION, DECEMBER 2017.
Fourth Semester
QUALITY MANAGEMENT
(Upto 2012 2013 Academic Year and 2013 Calendar Year)
Time Three hours Maximum 100 marks
PART A — × 8 40 marks)
Answer any FIVE questions.
1. "Quality is a customer delight" Discuss.
2. State the need for quality.
3. Trace the evolution and objectives of SQL.
4. Explain the nature of quality economics.
5. Narrate the present trends in TQC in Japan.
6. What are quality circles? Mention their distinguishing
features.
7. Give an account of TQM in global perspective.
8. How do core competence and strategic alliance ensure
quality?
Sub. Code
45
DE-3115
2
Sp 6
PART B — × 15 60 marks)
Answer any FOUR questions.
9. Discuss the contributions of Juran in quality
management.
10. Explain the fundamentals of statistical quality control.
11. Analyse the role of MNCs in emergence of global quality.
12. Examine the elements of total quality control.
13. Write an elaborate note on ISO 9000 series.
14. Explain how total quality management is implemented.
15. What is business process reengineering? Explain its
significance.
Other Question Papers
Subjects
- business environment
- business laws
- business research
- financial and management accounting
- global business and mncs
- growth management
- it for retail management
- management concepts
- managerial economics
- marketing management
- organizational behaviour
- principles of retail management
- quality management
- quantitative methods
- retail logistics and supply chain
- retail sales management and selling skills
- retail technology management
- retail trends
- shopper behaviour and relations management
- store and mall management
- strategic retail management