DISTANCE EDUCATION
P.G.D.C.A. EXAMINATION, MAY 2017.
Second Semester
COMMUNICATION SKILLS
(2011 Calendar Year onwards)
Time Three hours Maximum 100 marks
SECTION A — 8 40 marks)
Answer any FIVE questions.
1. Explain the importance of communication.
2. Explain the requisites of speech writing.
3. Explain the methods of asking questions.
4. Write a short on Mock interview.
5. Explain the benefits of group discussion technique.
6. Explain the steps in the process of negotiation.
7. Explain the importance of meetings.
8. Explain the importance of downward and upward
communication.
Sub. Code
23
DE-035
2
wk7
SECTION B — × 15 60 marks)
Answer any FOUR questions.
9. Discuss the types of communication.
10. Discuss the techniques for improving English language
writing.
11. Explain the body language that is desirable for an
individual.
12. Explain various interview techniques.
13. Discuss the issues and challenges involved in negotiation.
14. Suggest measure to improve management
communication.
15. Explain the pre-requisites of an ideal presentation.