DISTANCE EDUCATION
P.G.D.C.A. EXAMINATION, DECEMBER 2017.
Second Semester
COMMUNICATION SKILLS
(2011 calendar year onwards)
Time Three hours Maximum 100 marks
PART A — x 8 40 marks)
Answer any FIVE questions.
1. Discuss any two main barriers to communication. Why
are they considered unhealthy in an organisation?
2. What are the various channels of communication in a
business organisation? Differentiate between upward and
downward channels of communication.
3. Discuss the importance of body language in face-to-face
communication.
4. List two advantages each of oral and written
communication.
5. Explain the importance of feedback in a communication
situation.
6. Give an outline of the Communication cycle and explain
the components by giving an example.
Sub. Code
23
DE-2335
2
sp4
7. How to become an effective speaker?
8. State the various techniques involved in delivering a
presentation.
PART B — × 15 60 marks)
Answer any FOUR questions.
9. Write an explanatory note on 7 of communication.
10. Write a detailed note on the functions and principles of
communication.
11. How is nonverbal communication related to inter-cultural
communication?
12. What are the points to be kept in mind when
participating in a group discussion?
13. What is business writing? How does it differ from other
writing? Discuss the various steps in writing?
14. Write a note on the salient features of a presentation.
15. Discuss the importance of feedback in the process of
communication with the help of a labelled diagram.
What is jargon? How does it affect the
understanding of the receiver? Explain with an
example.