DISTANCE EDUCATION
M.B.A. DEGREE EXAMINATION, MAY 2017.
Second Semester
QUALITY MANAGEMENT
(Upto 2012-13 Academic year and 2013 calendar year)
Time Three hours Maximum 100 marks
SECTION A — × 8 40 marks)
Answer any FIVE questions.
All questions carry equal marks.
1. Define quality. State the importance of quality.
2. Explain the concept of six sigma.
3. State the objectives of TQM.
4. What is cost of quality? Discuss the two main components
of cost of quality.
5. What is quality circle? State the objectives of quality
circle.
6. What are the various elements of TQC?
7. What is quality manual? What are its contents?
8. What are the benefits of ISO 9000 certification?
Sub. Code
25
DE-577
2
WK 6
SECTION B — × 15 60 marks)
Answer any FOUR questions.
9. Explain the DMAIC process of 6 sigma using a suitable
example.
10. State the principles of TQM.
11. Explain the role of MNC's in emergence of global quality.
12. Explain the following
JIT
Quality teams
SPC
Quality assurance
TQC.
13. What are the steps for implementing TQM programme?
14. Discuss the various best known TQM awards.
15. How the core competence and strategic alliances are
useful for ensuring quality in an organisation?