DISTANCE EDUCATION
M.B.A. DEGREE EXAMINATION, DECEMBER 2017.
Second Semester
QUALITY MANAGEMENT
(Upto 2012-13 Academic Year 2013 Calendar Year)
Time Three hours Maximum 100 marks
PART A — × 8 40 marks)
Answer any FIVE questions.
1. Define quality and concept of total quality.
2. Explain Statistical process control.
3. What is the role of competition in defining and improving
quality.
4. Explain the concept of quality circles.
5. Discuss the barriers to total quality management.
6. Briefly explain about the various few recognized quality
awards.
7. Explain the need for calculating costs of quality.
8. How do ISO 9000 series help to maintain quality
standards?
Sub. Code
25
DE-2880
2
WS 20
PART B — × 15 60 marks)
Answer any FOUR questions.
9. Enumerate the six sigma concept of quality.
10. What is the role of MNCs in emergence of global quality?
11. Write about TQC in Europe.
12. What are the methods for quality improvement in the
modern business environment?
13. Discuss the elements of TQM.
14. Discuss the role of leadership in implementing Total
quality management
15. What steps are essential in the implementation of total
quality management process in an organisation?
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