DISTANCE EDUCATION
M.B.A. DEGREE EXAMINATION, MAY 2018.
Second Semester
QUALITY MANAGEMENT
(Upto 2012-13 Academic Year 2013 Calendar Year)
Time Three hours Maximum 100 marks
PART A — x 8 40 marks)
Answer any FIVE questions.
1. What is total quality? Explain its advantages to
customers.
2. How to use quality as a customer delight?
3. Write a note on Quality Assurance.
4. What is meant by BPR?
5. What are all the elements of TQC?
6. Relate core competence and quality.
7. What are the benefits of benchmarking?
8. Comment on just in time.
Sub. Code
25
DE-3980
WSS
2
PART B — x 15 60 marks)
Answer any FOUR questions.
9. Discuss the evolution of quality management in the
business world.
10. What is Juran's quality trilogy? Explain it in detail.
11. Explain the dimensions of quality with examples.
12. Define TQM and explain the fundamentals principles of
TQM.
13. Write about TQC in USA.
14. "Total quality management is a journey, not a
destination." Explain.
15. Enumerate the six sigma concept of quality.
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